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9780743225694 - The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees de Heskett, James L.; Sasser Jr. Jr., W. Earl; Schlesinger, Leonard A. (26 resultados)
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 4,85
Gastos de envío gratis
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoCondición: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: More Than Words, Waltham, MA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 1,45
Envío por EUR 3,46
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoCondición: Good. . . Before placing your order for please contact us for confirmation on the book's binding. Check out our other listings to add to your order for discounted shipping. All orders guaranteed and ship within 24 hours.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: The Maryland Book Bank, Baltimore, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 1,56
Envío por EUR 4,07
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritohardcover. Condición: Very Good. Used - Very Good.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Idioma: Inglés
Publicado por Free Press (edition First Edition), 2003
ISBN 10: 0743225694 ISBN 13: 9780743225694
Librería: BooksRun, Philadelphia, PA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Original o primera edición
EUR 5,80
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Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoHardcover. Condición: Fair. First Edition. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.
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The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 5,94
Gastos de envío gratis
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoCondición: Very Good. 1 Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 5,94
Gastos de envío gratis
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 2 disponibles
Añadir al carritoCondición: Good. 1 Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: ThriftBooks-Phoenix, Phoenix, AZ, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 5,98
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Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoHardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: ThriftBooks-Reno, Reno, NV, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 5,98
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Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoHardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 5,98
Gastos de envío gratis
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoHardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 5,98
Gastos de envío gratis
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 2 disponibles
Añadir al carritoHardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: HPB Inc., Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 2,68
Envío por EUR 3,26
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoCondición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Miembro de asociación: ABAA ILAB
Calificación del vendedor: 5 de 5 estrellas
EUR 6,84
Gastos de envío gratis
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoCondición: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Librería: Poverty Hill Books, Mt. Prospect, IL, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
EUR 5,82
Envío por EUR 3,46
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoHardcover. Condición: Very Good. Like New, Approx 15 Underlined/Highlighted Sentences otherwise Perfect Shape, 534-809Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: Half Price Books Inc., Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
EUR 6,71
Envío por EUR 3,03
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritohardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Idioma: Inglés
Publicado por The Free Press 16/06/2003, 2003
ISBN 10: 0743225694 ISBN 13: 9780743225694
Librería: AwesomeBooks, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
EUR 4,03
Envío por EUR 5,72
Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 2 disponibles
Añadir al carritoCondición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees.
Idioma: Inglés
Publicado por The Free Press, New York, 2003
ISBN 10: 0743225694 ISBN 13: 9780743225694
Librería: Henry Hollander, Bookseller, Los Angeles, CA, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
EUR 4,43
Envío por EUR 6,08
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoHardbound. Condición: Very Good. Octavo in dust jacket, xxii, 378 pp., notes, index.
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The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
EUR 5,43
Envío por EUR 5,73
Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoCondición: Good. 1 Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Idioma: Inglés
Publicado por Simon & Schuster Ltd, United Kingdom, London, 2003
ISBN 10: 0743225694 ISBN 13: 9780743225694
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
EUR 4,70
Envío por EUR 6,42
Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 2 disponibles
Añadir al carritoPaperback. Condición: Very Good. Drawing on research at the Harvard Business School dating back to 1974, Heskett, Sasser, and Schlesinger demonstrate how any company - whether manufacturing or service firm, profit or not-for-profit-- can achieve outstanding profit and growth by adopting their revolutionary organising framework, the Value Profit Chain. Building on research in more than 200 large corporations, they show how a quantifiable set of relationships exists between the loyalty, trust, and satisfaction of customers, employees, partners, and investors that is linked to profit and growth. The authors introduce a number of helpful concepts, including the "performance trinity," the starting point for changing the organisation, and the "strategic value vision," which will enable any manager to build more focused operations and results-oriented management capabilities. Of particular significance is a simple but powerful concept they call the "value exchange": what a company gets in return for its efforts to relate to customers, employees, partners, and investors. Written in clear non-technical prose, The Value Profit Chain will be received as a tour de force: timely, relevant, and essential reading. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Idioma: Inglés
Publicado por The Free Press 16/06/2003, 2003
ISBN 10: 0743225694 ISBN 13: 9780743225694
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
EUR 4,03
Envío por EUR 8,00
Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 2 disponibles
Añadir al carritoCondición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: medimops, Berlin, Alemania
Calificación del vendedor: 5 de 5 estrellas
EUR 8,89
Envío por EUR 5,00
Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoCondición: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: Cycle Books Socal, South El Monte, CA, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
EUR 16,98
Envío por EUR 2,60
Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritohardcover. Condición: New.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: Book Grocer, Tullamarine, VIC, Australia
Calificación del vendedor: 5 de 5 estrellas
EUR 7,40
Envío por EUR 26,04
Se envía de Australia a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoHardback. , . NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.Author: James L. HeskettFormat: HardbackNumber of Pages: 400From the authors of THE SERVICE PROFIT CHAIN comes the culmination of twenty-eight years of groundbreaking research - a revolutionary framework that will enable any company to achieve superior profit and growth. Drawing on research at the Harvard Business School dating back to 1974, Heskett, Sasser, and Schlesinger demonstrate how any company - whether manufacturing or service firm, profit or not-for-profit-- can achieve outstanding profit and growth by adopting their revolutionary organising framework, the Value Profit Chain. Building on research in more than 200 large corporations, they show how a quantifiable set of relationships exists between the loyalty, trust, and satisfaction of customers, employees, partners, and investors that is linked to profit and growth. The authors introduce a number of helpful concepts, including the "performance trinity," the starting point for changing the organisation, and the "strategic value vision," which will enable any manager to build more focused operations and results-oriented management capabilities. Of particular significance is a simple but powerful concept they call the "value exchange": what a company gets in return for its efforts to relate to customers, employees, partners, and investors. Written in clear non-technical prose, The Value Profit Chain will be received as a tour de force: timely, relevant, and essential reading. Hardback.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: D2D Books, Berkshire, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Original o primera edición Ejemplar firmado
EUR 23,49
Envío por EUR 22,80
Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoHardcover. Condición: Fine. 1st Edition. The Free Press 2003 First edition hardback with jacket. SIGNED and Dated by Sasser Jr., W. Earl. Has neat name plate to fep. With covers and inside EXCELLENT CLEAN TIGHT READING ORDER AS NEW. Full refund if not satisfied. 24 hour dispatch. If not pictured in this listing, a scan of the actual book is available on request. Signed by Author(s).
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The Value Profit Chain / Treat Employees Like Customers and Customers Like Employees
Librería: Louis Tinner Books, Rotterdam, ZH, Holanda
Calificación del vendedor: 5 de 5 estrellas
EUR 6,00
Envío por EUR 42,00
Se envía de Holanda a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carrito2003, hardcover with dustjacket, good copy, some underlining in pen , with dustjacket, good copy, some underlining in pen , with dustjacket, good copy, some underlining in pen.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Librería: Revaluation Books, Exeter, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
EUR 43,10
Envío por EUR 14,32
Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoHardcover. Condición: Brand New. 320 pages. 9.00x6.25x1.00 inches. In Stock.
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees Heskett, James L.; Sasser Jr., W. Earl and Schlesinger, Leonard A.
Librería: Aragon Books Canada, OTTAWA, ON, Canada
Calificación del vendedor: 3 de 5 estrellas
EUR 85,83
Envío por EUR 19,96
Se envía de Canada a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Añadir al carritoCondición: New.
