9780201730623 - CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology... (28 resultados)

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Paperback. Condición: Very Good. CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.

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Condición: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.

Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil & highlighter markings. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780201730623.

Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780201730623.

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Condición: Aceptable. : Esta guía es esencial para los gerentes que buscan comprender e implementar la Gestión de Relaciones con el Cliente (CRM). Explora los roles del CRM en los negocios, sus aplicaciones (automatización de la fuerza de ventas, gestión de campañas, e-CRM) y su relación con la inteligencia empresarial. Jill Dyché ofrece un enfoque práctico para entender la evolución y el propósito del CRM, ayudando a las empresas a evitar errores comunes y a priorizar iniciativas de CRM. Este libro proporciona información valiosa para aquellos que buscan mejorar el servicio al cliente, la efectividad de la fuerza de ventas y la estrategia de marketing. EAN: 9780201730623 Tipo: Libros Categoría: Negocios y Economía|Tecnología Título: The CRM Handbook Autor: Jill Dyché| Mary O'Brien Editorial: Addison-Wesley Professional Idioma: en Páginas: 336 Formato: tapa blanda.

Paperback. Condición: Very Good. Praise for The CRM Handbook Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about CRM? Then you need to read this book! Jill provides acomprehensive, practical, and easy to understand view of CRM and shows you how to successfully implement an enterprise customer-focused solution. Kevin Bubeck Director, North America Information Strategy, Coca-Cola CRM could be viewed as the ERP of the 2000s. As such, there will be multiple winners and losers as the marketplace places some large and strategic bets on this technology. In any case, Jill Dyche has captured the importance of the concepts and value derived through CRM solutions. Those needs will evolve, of course, but companies will always need the basics that have been discussed. Brian Berliner Co-founder & EVP, Product Development, Acies Networks The CRM Handbook provides information for the business person who is trying to understand CRM and how it can effect his/her business. It goes beyond the hype of the acronym and dives into the real issues that a company needs to consider before implementing a CRM solution. Joy Blake Scott Director, Marketing and Communications, Fastwater, LLP I havent read anything that has such a practical approach. I view the book as having multiple benefits. It gives a good definition of CRM functionality but also gives detailed guidance of how to approach CRM in your organization. Francine Frazer Principal Consultant, Net Perceptions Even better than defining CRM, Jill took on all of the hyperlanguage around CRM and clearly differentiated the various incarnations of CRM. Its also usefulto know what can go wrong and the potential affects of such missteps. Too few authors level with readers about pitfalls! Linda McHugh Director, Professional Services, Cygent Inc. The guides based on the business tools that Jill uses with her own clients are fabulous. Robin Neidorf President, Electric Muse/Clios, Pen Research & Interpretation, Inc. The language is easy to read and easy to understand. Terms were well explained so that someone with no prior CRM experience could easily understand the text. Marcia Robinson President, e-Business Strategies An excellent study into what defines todays best practices in the CRM industry. Gareth Herschel Senior Research Analyst, Gartner Research Jill writes very well. Her writing communicates subjects and topics in a very easy to understand way. At times, I felt like I was listening to her speak or discussing a subject. She is a good communicator! Jill did a very good job of covering all subject areas on the different topics of CRM. I am most impressed with Jill on pointing out all the possible mistakes and creating lessons learned advice which most authors frequently omit. Mary Chan Information Management Consultant, Kagiso Inc. Jill Dyche's The CRM Handbook is a good read for CRM novices and seasoned practitioners alike. Dyche's well-written, pragmatic approach to understanding CRM's evolution and purpose is a map to a successful CRM program. Dyche uncovers the truth behind the CRM software vendor hype, highlights some common roadblocks to CRM project development, and describes how to delineate and prioritize CRM initiatives. Don Peppers Partner, Peppers and Rogers Group To compete in today's competitive marketplace, customer focus is no longer simply nice to haveit's a fundamental mandate. This book is a manager's best friend, providing both a primer and a how-to guide to defining and implementing Customer Relationship Management. It shows you: The various roles CRM plays in business, and why it's more important than ever The range of CRM applications and uses, from sales force automation to campaign management to e-CRM and beyond The context of some of the popular CRM buzzwords The differences between CRM and business intelligence, and why they're symbiotic Why the customer-relationship failure rate is so high, and how to avoid becoming another CRM statistic Case studies of visionary companies who've done CRM the right way We read this book at a time when we were relooking at our customer information strategy. One of the first things I had to do was ban the term CRM from the project because of the vendor and industry hype and the confusion it created within the team. Jills book provides a strategic look at the topic from both a business and IT perspective. The insights she provides allowed me to focus on the strategic issues planning an enterprise-wide, customer-focused solution. And yes we are once again using the term CRM. Kevin Bubeck Director, North America Information Strategy, Coca-Cola Jill is one of the few people who has been at the forefront of every stage of CRM development, from the early days of data warehousing, through business re-engineering, to sales force automation and e-CRM. This makes her uniquely qualified to write about how it should all come together. The reader will be rewarded with advice drawn from real-world experienceboth successes and failures. I shudder to think at the dollars that have been wasted over the years on CRM projects and how much will be wasted in the future by executives who won't read The CRM Handbook. Brian Hoover President, TouchScape Corporation The CRM Handbook provides an outstanding roadmap for putting human contactrelevant, accurate, informed human contactback at the heart of the business-customer relationship. That's the challenge and the sole goal of Customer Relationship Management. Charles D. Morgan CEO and Company Leader Axiom Corporation Jill Dyche has produced a wide-screen, comprehensive picture of CRM that also focuses on key issues that matter to CRM users. This book is written for those who are time-constrained and quick on the uptakeeveryone from the CEO to the marketers and technologists who will evaluate, implement, and benefit from CRM initiatives. Peter Heffring President, CRM Division, NCR T.

Paperback. Condición: new. New Copy. Customer Service Guaranteed.

paperback. Condición: New. In shrink wrap. Looks like an interesting title!

Paperback. Condición: Brand New. 1st edition. 307 pages. 9.00x7.25x0.50 inches. In Stock.

Condición: Gut. Zustand: Gut | Seiten: 336 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.