Van haren publishing bv (293 resultados)

Paperback. Condición: Very Good. This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations. It also provides specific recommendations for applying metrics across the ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.…

Paperback. Condición: Good. This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations. It also provides specific recommendations for applying metrics across the ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.…

Paperback. Condición: Good.

Paperback. Condición: Good. TOGAF(r), um padrao do Open Group, e uma metodologia de arquitetura corporative comprovada e um framework usado por organizacoes lideres do mundo para melhorar a eficiencia dos negocios. Este Guia de Bolso baseia-se no TOGAF versao 9.1 Enterprise Edition. Oferece uma introducao concisa para o TOGAF. Alem do mais, e ratificado pelo material derivado da documentacao do TOGAF oficial e contribuicoes dos membros do The Open Group Architecture Forum. O publico-alvo deste documento e: Arquitetos corporativos, arquitetos de negocios, arquitetos de TI, arquitetos de dados, arquitetos de sistemas, arquitetos de solucoes e gerentes seniores que procuram uma primeira introducao ao TOGAF. Nao e necessario ter conhecimento previo de arquitetura corporativa para compreender este documento. Os topicos abordados incluem: Uma visao de alto nivel do TOGAF, arquitetura corporativa, conteudos e conceitos chave do TOGAF uma introducao ao Metodo de Desenvolvimento da Arquitetura (ADM), o metodo que o TOGAF fornece para desenvolver arquiteturas corporativas Uma visao geral das principais tecnicas e entregaveis do ciclo ADM. Uma visao geral das orientacoes para adaptar o ADM Uma introducao ao Framework de Conteudo de Arquitetura, um metamodelo estruturado para artefatos de arquitetura Uma introducao para o Continuum Corporativo, um conceito de alto nivel que pode ser usado com o ADM para desenvolver uma arquitetura corporativa uma introducao aos Modelos de Referencia do TOGAF, incluindo a Arquitetura de Fundacao do TOGAF e o Modelo de Referencia de Infraestrutura de Informacao Integrada (I-MR) Uma introducao ao Framework de Capacidade de Arquitetura, um conjunto de recursos estipulados para a criacao e o funcionamento de uma funcao de arquitetura em uma organizacao Uma visao geral das diferencas entre TOGAF 9.1 e TOGAF 8.1.1.…

Paperback. Condición: Fair.

Paperback. Condición: Very Good. This ground-breaking title from the world's leading authority on contemporary contracting best practices, the IACM (International Association for Contract and Commercial Management) delivers a lively and practical complete insight into the contracting process which is useful in both business and personal life. Contracts are the language of business, and this book gives readers the essentials that can make a difference to any deal, no matter how big or small. Designed for the non-contract business professional, this book takes project managers and other professionals through the basic process and gives them a road map to improved results, increased value, and successful outcomes In this book you'll find sensible guidance and approaches to ensure business success. Case studies showing you what can go wrong - and what can go right -- bring theory into the real world. Checklists give confidence and enable you to be certain that you have asked and answered the right questions as you go through any deal. This real-world approach demonstrates the value of effective contracting. This is not dry, academic prose. It is compelling and dynamic advice and tools to manage business relationships for both buyers and sellers.…

Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condición: Good.

paperback. Condición: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.

paperback. Condición: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Previously water damaged.…

Paperback. Condición: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.

Condición: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.

Paperback. Condición: Very Good. IT Capability Maturity Framework(TM) IT-CMf(TM): the body of knowledge guide This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

paperback. Condición: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

perfect. Condición: Good. Our good condition books are generally good for reading but not for gifting or collecting. They could have imperfections such as creasing, fanning, inscriptions, margin notes, yellowing, staining on edge or cover or pages, bumps, scuffs, etc etc (sometimes multiple of these). It's a wide category that encompasses anything that isn't almost-new down to anything that is slightly better than poor. We would NOT recommend gifting Good books - these should be considered reading copies. Our books are dispatched from a Yorkshire former cotton mill. We list via barcode/ISBN so please note that the images are stock images and may not be the exact copy you receive, furthermore the details about edition and year might not be accurate as many publishers reuse the same ISBN for multiple editions and as we simply scan a barcode or enter an ISBN we do not check the validity of the edition data when listing. If you're looking for an exact edition please don't order (at least not without checking with us first, although we don't always have time to check). We aim to dispatch prompty, the service used will depend on order value and book size. We can ship to most countries, see our shipping policies. Payment is via Abe only.…

Softcover. Condición: Très bon. Légères traces d'usure sur la couverture. Edition 2004. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Slight signs of wear on the cover. Edition 2004. Ammareal gives back up to 15% of this item's net price to charity organizations.…

Paperback. Condición: Good. Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world's economies and organizations increasingly turn to partners, often through outsourcing, to help them: better leverage what they are best at, gain greater flexibility and reach and drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: New appendix on applicable Rules and Regulations applicable to outsourcing. New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. New and updated definitions on various forms of outsourcing, graphics, and templates. More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing.…

Paperback. Condición: New.

Paperback. Condición: new. Paperback. This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: * it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; * it supports ISO/IEC 20000 training and certification and * it is a quick reference for practitioners to the core content of ISO/IEC 20000. This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: a it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; a it supports ISO/IEC 20000-1: 2011training and certification; a it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. 'ISO/IEC 20000-1: 2011: A Pocket Guide' is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement i Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Condición: New.

Paperback. Condición: New.

paperback. Condición: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condición: New.

Condición: Good. : Este libro es una introducción exhaustiva a la gestión de servicios de TI y a los libros básicos de la Biblioteca de Infraestructura de Tecnologías de la Información (ITIL). Sirve como guía de autoestudio que contiene todo el material necesario para prepararse para el examen de Certificado de Fundación en Gestión de Servicios de TI. Incluye un valioso conocimiento práctico recopilado por la junta editorial, que plantea preguntas para fomentar debates y la comparación de las mejores prácticas encontradas en el libro con la propia experiencia del lector. Cubre el programa de estudios oficial del examen ITIL Foundations, tal como lo establece la Junta de Gestión de Certificación ITIL. EAN: 9789077212585 Tipo: Libros Categoría: Negocios y Economía|Tecnología|Educación Título: Foundations of IT Service Management Autor: Jan Van Bon Editorial: Van Haren Publishing BV Idioma: en Páginas: 233 Formato: tapa blanda.…

Condición: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.

Paperback. Condición: New.