It governance publishing ely (49 resultados)
Idioma: Italiano
Editorial: IT Governance Publishing, United Kingdom, Ely, 2017
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Librería: WorldofBooks, Goring-By-Sea, WS, Reino UnidoWorldofBooks
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Paperback. Condición: Very Good. Istruzioni per la corretta attuazione della Norma ISO 27001 Con un linguaggio funzionale e scevro da tecnicismi, questa guida ti accompagnera lungo le fasi principali di un progetto ISO 27001 per garantirne il successo dalla fase iniziale fino alla certificazione finale: Mandato del progetto Avvi…o del progetto Avvio del SGSI Quadro di gestione Criteri di sicurezza basilari Gestione del rischio Attuazione. Misurazione, monitoraggio e riesame Certificazione Ora alla sua terza edizione e allineata a ISO 27001:2013, questa guida e ideale per tutti coloro che sono chiamati per la prima volta a cimentarsi con questo Standard. E come trovarsi gomito a gomito con un consulente da 300 dollari all'ora a considerare tutti gli aspetti legati al conseguimento del sostegno della direzione, alla pianificazione, alla definizione degli ambiti, alla comunicazione di gestione, ecc. Thomas F. Witwicki Con questo libro scoprirai come: Conseguire il sostegno della direzione e mantenere l'attenzione del consiglio; Creare un guadro di gestione ed eseguire una gap analysis, in modo da poter comprendere chiaramente i controlli gia in atto e identificare dove concentrare i propri sforzi; Strutturare e fornire risorse al tuo progetto con consigli che ti aiuteranno a decidere se avvalerti di consulenti o fare tutto da solo, e a esaminare gli strumenti e le risorse disponibili che possono facilitarti il lavoro; Condurre una valutazione dei rischi in cinque fasi, e creare una Dichiarazione di Applicabilita e un piano di trattamento dei rischi; Integrare il tuo SGSI ISO 27001 con un QMS ISO 9001 ed altri sistemi di gestione; Affrontare le sfide legate alla documentazione che incontrerai sul tuo cammino mentre formulerai politiche aziendali, procedure, istruzioni operative e documenti di registrazione tra cui alternative sostenibili a un dispendioso approccio euristico; Migliorare continuamente il tuo SGSI, con gli audit e le verifiche interne e il riesame della direzione; Questa pubblicazione ti fornira la guida necessaria per comprendere i requisiti dello Standard e garantire la riuscita del tuo progetto di attuazione, che racchiude sei segreti che conducono al successo della certificazione. Background Il conseguimento e il mantenimento della certificazione accreditata secondo lo standard internazionale per la gestione della sicurezza delle informazioni ISO 27001 puo essere un'impresa complicata, soprattutto per i non addetti ai lavori. L'autore, Alan Calder conosce a fondo la norma ISO 27001: egli e il fondatore e il presidente esecutivo di IT Governance, ha diretto l'attuazione del primo sistema di gestione che ha conseguito la certificazione secondo BS 7799 il precursore della norma ISO 27001 e da allora non ha mai smesso di lavorare con il citato Standard. Centinaia di organizzazioni in tutto il mondo hanno conseguito la certificazione accreditata secondo ISO 27001 sotto la guida di IT Governance che e distillata in questo libro. Acquista questo libro oggi stesso e apprendi quali sono i nove passi essenziali che conducono alla piena attuazione del SGSI ISO 27001. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Paperback. Condición: new. Paperback. ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL Foundation Essentials ITIL 4 Edition i…s the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:Provides definitions of the key terms and concepts used in ITIL 4;Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; andExplains the key figures and diagrams in the ITIL syllabus.This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus, including:Replacing change control with change enablement throughout;The removal of IT from the definition of a change; andUpdating definitions for customer, sponsor and user.Start preparing for your ITIL Foundation exam order your copy today.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. ITIL Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. Provides an overview of basic information security practices that will enable your security team to better engage with their peers to address the threats facing the organisation as a whole. Provides an overview of basic information security practices that will enable your security team to be…tter engage with their peers to address the threats facing the organisation as a whole. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. Securing Cloud Services A pragmatic guide gives an overview of security architecture processes and explains how they may be used to derive an appropriate set of security controls to manage the risks associated with working in the Cloud. The book:Introduces the concepts of Cloud computing and… the associated security threats;Explains key security architectures and how they can be applied to Cloud services; andCovers security considerations for the different Cloud service models: IaaS (Infrastructure as a Service), PaaS (Platform as a Service), SaaS (Software as a Service) and FaaS (Function as a Service).Cloud computing represents a major change to the IT services landscape, but it also introduces changes to the risk landscape, which need to be understood and addressed. The flexibility of Cloud computing does not come without compromise or risk.Security remains a major concern for CIOs (chief information officers) considering a move to Cloud-based services. This book gives organisations pragmatic guidance on how to achieve consistent and cohesive security across their IT services regardless of whether those services are hosted on-premises, on Cloud services or using a combination of both.This guidance in Securing Cloud Services A pragmatic guide is provided through the application of a Security Reference Model to the different Cloud delivery models IaaS, PaaS and SaaS and also considers the changes in approach required to work securely with the newer FaaS model.Part 1 introduces the concepts embodied within Cloud computing, describes the associated security threats and lists some of the leading industry initiatives dedicated to improving the security of Cloud services.Part 2 introduces security architecture concepts and a conceptual Security Reference Model. This model is then applied to the different Cloud service models to show how the conceptual security services within the reference model can be delivered for each Cloud service model.This book will help organisations looking to implement Cloud services aimed at the enterprise such as Amazon Web Services, Microsoft Azure, Google Cloud Platform and Salesforce and to do so in a risk-managed manner.It is aimed at business decision makers, senior IT stakeholders, enterprise architects, information security professionals.Manage the risks associated with Cloud computing buy this book today! Securing Cloud Services A pragmatic guide gives an overview of security architecture processes and explains how they may be used to derive an appropriate set of security controls to manage the risks associated with working in the Cloud.Manage the risks associated with Cloud computing buy this book today! Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. Provides an overview of basic information security practices that will enable your security team to better engage with their peers to address the threats facing the organisation as a whole. Provides an overview of basic information security practices that will enable your security team to be…tter engage with their peers to address the threats facing the organisation as a whole. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
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Paperback. Condición: new. Paperback. Securing Cloud Services A pragmatic guide gives an overview of security architecture processes and explains how they may be used to derive an appropriate set of security controls to manage the risks associated with working in the Cloud. The book:Introduces the concepts of Cloud computing and… the associated security threats;Explains key security architectures and how they can be applied to Cloud services; andCovers security considerations for the different Cloud service models: IaaS (Infrastructure as a Service), PaaS (Platform as a Service), SaaS (Software as a Service) and FaaS (Function as a Service).Cloud computing represents a major change to the IT services landscape, but it also introduces changes to the risk landscape, which need to be understood and addressed. The flexibility of Cloud computing does not come without compromise or risk.Security remains a major concern for CIOs (chief information officers) considering a move to Cloud-based services. This book gives organisations pragmatic guidance on how to achieve consistent and cohesive security across their IT services regardless of whether those services are hosted on-premises, on Cloud services or using a combination of both.This guidance in Securing Cloud Services A pragmatic guide is provided through the application of a Security Reference Model to the different Cloud delivery models IaaS, PaaS and SaaS and also considers the changes in approach required to work securely with the newer FaaS model.Part 1 introduces the concepts embodied within Cloud computing, describes the associated security threats and lists some of the leading industry initiatives dedicated to improving the security of Cloud services.Part 2 introduces security architecture concepts and a conceptual Security Reference Model. This model is then applied to the different Cloud service models to show how the conceptual security services within the reference model can be delivered for each Cloud service model.This book will help organisations looking to implement Cloud services aimed at the enterprise such as Amazon Web Services, Microsoft Azure, Google Cloud Platform and Salesforce and to do so in a risk-managed manner.It is aimed at business decision makers, senior IT stakeholders, enterprise architects, information security professionals.Manage the risks associated with Cloud computing buy this book today! Securing Cloud Services A pragmatic guide gives an overview of security architecture processes and explains how they may be used to derive an appropriate set of security controls to manage the risks associated with working in the Cloud.Manage the risks associated with Cloud computing buy this book today! Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
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Paperback. Condición: new. Paperback. Take the complexity out of privacy management with this guide to ISO 27701:2025 the go-to resource for anyone who needs a fast, reliable understanding of privacy information management.The book explains how the 2025 revision separates ISO/IEC 27701 from ISO/IEC 27001, giving privacy professi…onals a dedicated framework to manage personal data effectively and prove compliance.Written in a clear, no-nonsense style, it helps you:Understand what privacy information management really means.Build or enhance a PIMS aligned with ISO/IEC 27701:2025.Identify the key investment areas for a business-focused approach.Show customers, partners and regulators your commitment to privacy and trust.Whether youre new to privacy management or preparing your organisation for certification, this compact guide provides the clarity and confidence you need. Its ideal at every stage of your journey - from making the business case and launching a project to raising awareness and training your teams. Practical, authoritative and accessible.This ISO/IEC 27701:2025 book turns a complex standard into a clear roadmap for improving privacy information management. Perfect for:Privacy and compliance professionalsProject managers and information security teamsOrganisations preparing for or maintaining ISO/IEC 27701 certification Your essential companion to implementing and improving a PIMS buy today! A concise, accessible guide to understanding and improving your organisations privacy management using ISO 27701:2025. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. Security controls fail when they conflict with how people actually think and work. The Psychology of Information Security tackles this problem head-on, showing how to design security that aligns with human behaviour rather than fighting it. Drawing on behavioural science, psychology, economi…cs and real-world security practice, this book explains why well-intentioned controls are often bypassed and how to replace them with solutions that fit real work. It provides clear frameworks, practical examples and actionable recommendations for driving lasting behavioural change, improving compliance and reducing risk without increasing friction. Written for security leaders, practitioners and risk professionals, the book reframes people not as the weakest link, but as essential defenders. Socio-technical, people-centred and relentlessly practical, it is a playbook for building security programmes that actually work. Leron approaches the subject from a psychological angle and will be appealing to both those of a non-technical and a technical backgroundDr David King, Visiting Fellow of Kellogg College, University of OxfordThis book cuts to the heart of many of the challenges in risk management, providing tips, frameworks and guidance that can be implemented straight away. This is a book full of very practical takeaways. Thom Langford, CTO (EMEA), Rapid7 Based on real world examples this book provides valuable insights into the relationship of information security, compliance, business economics and decision theory. Drawing on interdisciplinary studies, commentary from the field and his own research, Leron gives the reader the necessary background and practical tools to drive improvements in their own information security program.Daniel Schatz, CISO, QIAGEN Security fails when it ignores human behaviour. This practical guide shows how to design people-centred security controls that work with human nature, combining behavioural science with real-world insight to drive lasting, effective security. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. Software Life Cycle Management Standards details each part of ISO/IEC 19770 and shows you how to apply it to your business. David Wright calls on his vast experience to explain how the Standard applies to the entire software life cycle, not just the software asset management aspects. His inf…ormative guide gives up-to-date information using practical examples, clear diagrams and entertaining anecdotes. This book will help you apply ISO/IEC 19770 to your business and enjoy the rewards it offers. David Wright calls on his vast experience to explain how the Standard applies to the whole of the software life cycle, not just the software asset management aspects. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework ITIL 4 has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporat…es new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisations wider business strategy.ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.The book offers practical tips based on the authors extensive experience for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus, including:Replacing change control with change enablement throughout;The removal of IT from the definition of a change; andUpdating definitions for customer, sponsor and user.A perfect companion before, during and after your ITIL exam buy your copy today.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. Following the success of the first edition, this book has been re-released to reflect the ISO/IEC 27001:2022 and ISO/IEC 27002:2022 updates. Ideal for information security managers, auditors, consultants and organisations preparing for ISO 27001:2022 certification, this book will help reader…s understand the requirements of an ISMS (information security management system) based on ISO 27001:2022. Similarly, for anyone involved in internal or external audits, the book includes the definitive requirements that auditors must address when certifying organisations to ISO 27001:2022. The auditing guidance covers what evidence an auditor should look for to satisfy themselves that the requirement has been met. This guidance is useful for internal auditors and consultants, as well as information security managers and lead implementers as a means of confirming that their implementation and evidence to support it will be sufficient to pass an audit. This guide is intended to be used by those involved in: Designing, implementing and/or maintaining an ISMS;Preparing for ISMS audits and assessments; orUndertaking both internal and third-party ISMS audits and assessments. Ideal for information security managers, auditors, consultants and organisations preparing for ISO 27001:2022 certification. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. This guide contains everything you need to know to pass the ITIL 4 Strategic Leader Digital and IT Strategy certificate, plus more.It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners.The target audience for t…he DITS training and associated certification is different to some of the other ITIL training courses. The material is specifically aimed at:IT and business directors;Department heads;C-suite professionals;Leaders who are involved in digital change; andConsultants who are working with organisations that are digitally transforming.So, if youre not in a senior role, does that mean this content isnt for you? Absolutely not! Perhaps you aspire to a more senior role, in which case youll gain valuable knowledge.Ideal for self-study candidates and training participants, this guide will prove a helpful companion and a practical aid for their professional development.The majority of this book is based on the official ITIL 4: Digital and IT Strategic Leader publication and the associated DITS syllabus. It provides students with the information they need to pass the DITS exam and help them become a successful practitioner.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. This guide contains everything you need to know to pass the ITIL 4: Strategic Leader Digital and IT Strategy certificate, plus more. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. PRINCE2 is one of the worlds most widely used project management methods but its often seen as complex, theoretical or difficult to apply in practice. This book changes that. Drawing on more than 25 years of real-world experience, Susan Tuttle brings PRINCE2 to life through clear explanation…s, plain English and relatable stories. No jargon, no unnecessary theory just practical insight into how PRINCE2 works in action, and how it can be tailored to suit any project or environment. Each chapter explains what PRINCE2 says, what it really means and how it plays out in real situations including when its applied badly, and why that matters. Whether youre new to PRINCE2, studying for certification or looking to apply the method more effectively, this book will help you turn best practice into practical results. Whether youre new to PRINCE2, studying for certification or looking to apply the method more effectively, this book will help you turn best practice into practical results. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-en…abled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that coordinates governance, management, assurance and continual improvement. It creates an ecosystem where all parties understand their role, responsibilities and context, are empowered to deliver within boundaries, and are accountable for the outcomes they enable.SIAM Professional, third edition, forms part of the refreshed Scopism SIAM Body of Knowledge and is the official guide for the EXIN SIAM Professional certification. This book supports candidates preparing for the certification and focuses on applying SIAM in practice, building on the concepts introduced in SIAM Foundation. The book will appeal to:Practitioners who want to deepen their SIAM capability and achieve the SIAM Professional certificationCustomer organizations seeking practical guidance for operating and improving multi-provider servicesService integrators and their teams delivering integrated, outcome-focused governanceInternal and external service providers wanting clarity on how to collaborate in a SIAM ecosystemConsultants in service management and related frameworks looking to extend their expertise Over the last decade weve seen SIAM gain relevance across increasingly complex provider landscapes and supply chain management challenges. The updated SIAM Body of Knowledge offers a renewed look at the core concepts of multi-provider management but extends the breadth and depth of this with additional and flexible Compendiums. More than 75 experts from around the world offered their knowledge, experience and thoughts to provide content that is applicable and suitable for any type of organization.As part of the Body of Knowledge, SIAM Professional does exactly that; it expands on the foundational concepts, offering advice and examples that transform SIAM theory and common sense to practically applicable guidance. We hope practitioners can find knowledge and inspiration from this publication to improve their organizational operating model.Simon Dorst & Michelle Major-Goldsmith SIAM Professional, third edition, forms part of the refreshed Scopism SIAM Body of Knowledge and is the official guide for the EXIN SIAM Professional certification. This book supports candidates preparing for the certification and focuses on applying SIAM in practice, building on the concepts introduced in SIAM Foundation. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Condición: new. Paperback. Take the complexity out of privacy management with this guide to ISO 27701:2025 the go-to resource for anyone who needs a fast, reliable understanding of privacy information management.The book explains how the 2025 revision separates ISO/IEC 27701 from ISO/IEC 27001, giving privacy professi…onals a dedicated framework to manage personal data effectively and prove compliance.Written in a clear, no-nonsense style, it helps you:Understand what privacy information management really means.Build or enhance a PIMS aligned with ISO/IEC 27701:2025.Identify the key investment areas for a business-focused approach.Show customers, partners and regulators your commitment to privacy and trust.Whether youre new to privacy management or preparing your organisation for certification, this compact guide provides the clarity and confidence you need. Its ideal at every stage of your journey - from making the business case and launching a project to raising awareness and training your teams. Practical, authoritative and accessible.This ISO/IEC 27701:2025 book turns a complex standard into a clear roadmap for improving privacy information management. Perfect for:Privacy and compliance professionalsProject managers and information security teamsOrganisations preparing for or maintaining ISO/IEC 27701 certification Your essential companion to implementing and improving a PIMS buy today! A concise, accessible guide to understanding and improving your organisations privacy management using ISO 27701:2025. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Paperback. Condición: new. Paperback. Security controls fail when they conflict with how people actually think and work. The Psychology of Information Security tackles this problem head-on, showing how to design security that aligns with human behaviour rather than fighting it. Drawing on behavioural science, psychology, economi…cs and real-world security practice, this book explains why well-intentioned controls are often bypassed and how to replace them with solutions that fit real work. It provides clear frameworks, practical examples and actionable recommendations for driving lasting behavioural change, improving compliance and reducing risk without increasing friction. Written for security leaders, practitioners and risk professionals, the book reframes people not as the weakest link, but as essential defenders. Socio-technical, people-centred and relentlessly practical, it is a playbook for building security programmes that actually work. Leron approaches the subject from a psychological angle and will be appealing to both those of a non-technical and a technical backgroundDr David King, Visiting Fellow of Kellogg College, University of OxfordThis book cuts to the heart of many of the challenges in risk management, providing tips, frameworks and guidance that can be implemented straight away. This is a book full of very practical takeaways. Thom Langford, CTO (EMEA), Rapid7 Based on real world examples this book provides valuable insights into the relationship of information security, compliance, business economics and decision theory. Drawing on interdisciplinary studies, commentary from the field and his own research, Leron gives the reader the necessary background and practical tools to drive improvements in their own information security program.Daniel Schatz, CISO, QIAGEN Security fails when it ignores human behaviour. This practical guide shows how to design people-centred security controls that work with human nature, combining behavioural science with real-world insight to drive lasting, effective security. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Paperback. Condición: new. Paperback. Effective cyber resilience requires a culture of preparedness that considers risk management and recovery planning to be at least as important as cyber defences.This book discusses:What cyber resilience is;How an organisation can achieve cyber resilience;How a cyber resilience strategy can b…e implemented, with a focus on ISO 27001 and ISO 22301; andThe certification and auditing process for standards such as ISO 27001 and ISO 22301.This book will explore the core principles of cyber resilience and explain how you can use ISO 27001 and ISO 22301 to implement a cyber resilience programme in your organisation. By the end of the book, you will understand how to implement both standards and combine them to form an effective, integrated system that will both enhance cyber security and ensure your organisation can respond effectively to a cyber attack or disruption. This guide will help organisations develop a strategy for cyber resilience. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Paperback. Condición: new. Paperback. Organisations must deal with AI implementation in a practical and sensible way. They need to understand the risks and opportunities AI presents, and manage these in a way that ensures the organisation delivers on its objectives while embracing the change to its best advantage.The aim of this… guide: to give order to the chaos of AI that is being unleashed on the world.The book discusses: How to build a risk-aware AI strategy;Relevant standards and guidance such as ISO 42001, ISO 27001 and NIST;The importance of an artificial intelligence management system (AIMS); andThe future of AI and risk management As AI systems increasingly influence decision-making across industries, new risks such as algorithmic bias, loss of privacy, lack of transparency and unintended consequences become significant.This guide will help you to understand how to mitigate AI risk and embrace the opportunities that AI brings to an organisation by implementing an AIMS. The aim of this guide: to give order to the chaos of AI that is being unleashed on the world. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Paperback. Condición: new. Paperback. This book provides a practical approach to creating a culture where hybrid working encourages effective performance and getting the best out of people in a hybrid environment. It also offers tips on how to make the most of hybrid working whether you are a manager or a team member.Benefits of… hybrid working include: Less time commuting, saving money;Better worklife balance, for example more time with the family, the ability to better manage childcare arrangements, more time to exercise, more time to attend appointments and do chores while being able to make up the time elsewhere; andIncreased well-being by having more autonomy and avoiding the stress and burnout of travelling to an office five days a week.The move to hybrid working as standard industry practice will continue to be driven by employees need for flexibility. This is now a non-negotiable factor for many, especially younger people.This book will discuss:The benefits of hybrid working The challenges of hybrid workingTechnology as an enabler for hybrid workingTop tips for managing hybrid teams Tips for individuals working in a hybrid settingThe future of hybrid working From the pandemic onwards, there has been a growing trend for people to work in hybrid settings. This new way of working presents both benefits and issues for managers and team members alike. In this book, you will learn the best way to ensure hybrid working is a success. Understand how to successfully implement a hybrid working model in your organisation. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
The Service Desk Handbook A guide to service desk implementation, management and support (Paperback)
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Paperback. Condición: new. Paperback. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A servic…e desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations artificial intelligence and platforms and tools. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
The Service Desk Handbook A guide to service desk implementation, management and support (Paperback)
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Paperback. Condición: new. Paperback. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A servic…e desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations artificial intelligence and platforms and tools. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
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Paperback. Condición: new. Paperback. Security controls fail when they conflict with how people actually think and work. The Psychology of Information Security tackles this problem head-on, showing how to design security that aligns with human behaviour rather than fighting it. Drawing on behavioural science, psychology, economi…cs and real-world security practice, this book explains why well-intentioned controls are often bypassed and how to replace them with solutions that fit real work. It provides clear frameworks, practical examples and actionable recommendations for driving lasting behavioural change, improving compliance and reducing risk without increasing friction. Written for security leaders, practitioners and risk professionals, the book reframes people not as the weakest link, but as essential defenders. Socio-technical, people-centred and relentlessly practical, it is a playbook for building security programmes that actually work. Leron approaches the subject from a psychological angle and will be appealing to both those of a non-technical and a technical backgroundDr David King, Visiting Fellow of Kellogg College, University of OxfordThis book cuts to the heart of many of the challenges in risk management, providing tips, frameworks and guidance that can be implemented straight away. This is a book full of very practical takeaways. Thom Langford, CTO (EMEA), Rapid7 Based on real world examples this book provides valuable insights into the relationship of information security, compliance, business economics and decision theory. Drawing on interdisciplinary studies, commentary from the field and his own research, Leron gives the reader the necessary background and practical tools to drive improvements in their own information security program.Daniel Schatz, CISO, QIAGEN Security fails when it ignores human behaviour. This practical guide shows how to design people-centred security controls that work with human nature, combining behavioural science with real-world insight to drive lasting, effective security. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
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Paperback. Condición: new. Paperback. ISO 27001/ISO 27002 A guide to information security management systemsISO 27001 is one of the leading information security standards. It offers an internationally recognised route for organisations of all sizes and industries to adopt and demonstrate effective, independently verified informa…tion security.Information is the lifeblood of the modern world. It is at the heart of our personal and working lives, yet all too often control of that information is in the hands of organisations, not individuals. As a result, there is ever-increasing pressure on those organisations to ensure the information they hold is adequately protected.Demonstrating that an organisation is a responsible custodian of information is not simply a matter of complying with the law it has become a defining factor in an organisations success or failure. The negative publicity and loss of trust associated with data breaches and cyber attacks can seriously impact customer retention and future business opportunities, while an increasing number of tender opportunities are only open to those with independently certified information security measures.Understand how information security standards can improve your organisations security and set it apart from competitors with this introduction to the 2022 updates of ISO 27001 and ISO 27002. Understand how information security standards can improve your organisations security and set it apart from competitors with this introduction to the 2022 updates of ISO 27001 and ISO 27002. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Paperback. Condición: new. Paperback. Trust is the invisible force that determines whether a Service Integration and Management (SIAM) ecosystem thrives or fails. SIAM and Trust, part of the SIAM Body of Knowledge Compendium series, provides focused, practical guidance on how to build, sustain, and restore trust across complex,…multi-provider environments. Compendiums are designed to bridge the gap between theory and real-world application. This volume draws on the lived experience of global SIAM practitioners to explore how trust operates across cultural, procedural, contractual, and technological dimensions. In modern SIAM environments, trust is constantly testedwhether onboarding new providers, managing shifting expectations, navigating contractual misalignment, or responding to changes in key personnel. When trust breaks down, collaboration becomes transactional, performance suffers, and integration challenges intensify. SIAM and Trust tackles these realities head-on, offering actionable insights to help organisations move beyond friction and towards alignment, transparency, and shared accountability. You will learn how to:Establish trust during SIAM design and onboardingStrengthen relationships between customers, integrators, and providersIdentify and address common trust breakdownsEmbed trust into governance, performance management, and ways of workingCreate resilient ecosystems that deliver consistent, high-quality outcomes Ideal for SIAM practitioners, service integrators, provider teams, and organisational leaders, this Compendium supports both those new to SIAM and those looking to mature their existing ecosystems. It equips readers with the tools and perspectives needed to turn trust into a measurable, manageable capabilitydriving better collaboration, improved performance, and long-term success. The SIAM Trust Compendium is an advanced, practitioner-focused publication designed to complement the existing SIAM Foundation and SIAM Professional BoKs. It explores the critical role of trust as a success factor in multi-provider service integration environments, addressing both structural and cultural dimensions of SIAM. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
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Paperback. Condición: new. Paperback. Creating truly inclusive workplaces requires more than policies, statements and good intentions it demands action, awareness and shared responsibility. Allyship Actually: Why Its We and Not Me blends storytelling with practical insight, encouraging readers to reflect on their own behaviours…and assumptions, offering a relatable and thought-provoking guide to becoming a more effective ally. Its a powerful, story-driven exploration of inclusion, workplace culture and the role we all play in creating equitable environments. Drawing on real-life experiences, the book follows professionals across multiple industries as they navigate male-dominated and discriminatory workplaces, confronting the everyday realities of bias, exclusion, and inequality. Through the journeys of its central characters, the narrative highlights how meaningful allyship goes beyond good intentions it requires action, awareness and a willingness to challenge entrenched behaviours and systems. As relationships develop and perspectives shift, the book demonstrates how individuals can support one another to drive both personal growth and organisational change. Following the journeys of professionals navigating complex, often male-dominated environments, the book uncovers the subtle and overt challenges individuals face from unconscious bias and unequal opportunities to the impact of workplace behaviours on confidence, progression and performance. Through these experiences, it reveals what allyship really looks like in practice and why it is critical to building stronger, more effective organisations. Rather than presenting allyship as a theoretical concept, this book demonstrates how it is lived day to day. It shows how individuals at all levels from peers and managers to senior leaders can actively support others, challenge inappropriate behaviours and contribute to a culture where people feel valued, heard and empowered to succeed. Blending engaging storytelling with practical insight, Allyship Actually encourages readers to reflect on their own behaviours and assumptions, offering clear, relatable examples of how small, consistent actions can drive meaningful change. It also highlights the wider organisational benefits of inclusive cultures, including improved collaboration, better decision-making, stronger performance and enhanced employee wellbeing. Ideal for professionals, leaders, HR practitioners and anyone committed to fostering equality and inclusion, this book provides both inspiration and guidance. It reinforces a simple but powerful message: lasting progress happens when we move beyond individual intent and work collectively because real allyship is not about me, but we. An incredibly powerful book! - Sophie Hussey, director at Lapis Consulting Services Ltd. Allyship Actually: Why Its We and Not Me is a powerful, story-driven exploration of inclusion, workplace culture, and the role we all play in creating equitable environments. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
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Paperback. Condición: new. Paperback. Part two of David Dars powerful and deeply personal cancer diary continues the story that began in Shi!t Ive Got Bowel Cancer: Part One. While the first book chronicled the shock of diagnosis, surgery and early recovery, this second instalment takes readers into the difficult and often disor…ientating world of chemotherapy.Written as a series of honest diary entries, this book captures the physical, emotional and psychological reality of living through cancer treatment. From the first day of chemotherapy to the relentless cycle of side effects, fear, hope and exhaustion, David documents what it truly feels like to navigate life in the fog of treatment. Along the way, he reflects on the moments of humour, resilience and unexpected perspective that help him keep moving forward.More than a personal story, this book offers reassurance to anyone facing cancer whether as a patient, family member or friend. Davids candid reflections show that the journey through cancer is rarely straightforward, but that sharing experiences can bring connection, understanding and strength during the most difficult moments.Inside, readers will encounter:Real diary entries documenting the chemotherapy experienceHonest reflections on fear, uncertainty and mental healthThe realities of treatment side effects and recoveryMoments of humour and humanity amid difficult circumstancesPractical reflections, resources and research insights for those navigating cancerAt a time when one in two people will be affected by cancer during their lifetime, Shi!t Ive Got Bowel Cancer: Part Two In the Fog of Chemotherapy offers an unfiltered, compassionate account of what life inside treatment really looks like. Above all, it reminds readers that they are not alone.This book will resonate with cancer patients, families, caregivers and anyone seeking a deeply human perspective on living through serious illness. Written as a series of honest diary entries, this book captures the physical, emotional and psychological reality of living through cancer treatment. From the first day of chemotherapy to the relentless cycle of side effects, fear, hope and exhaustion, David documents what it truly feels like to navigate life in the fog of treatment. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Paperback. Condición: new. Paperback. A portion of the proceeds from every purchase of the book will be donated to Bowel Cancer UK (reg. Charity no: 1071038).David, also known as Dar, was a 47-year-old male cancer patient who thought he had a bothersome tummy ache. That tummy ache turned out to be colorectal cancer. This book do…cuments his journey from feeling poorly to going to the GP and ultimately learning that he has descending colon cancer.And all the SH!T that brings with it.David started writing diary entries as a form of journalling. At the time, he was awaiting his diagnosis, and initially, it served as a simple yet powerful tool to help him navigate his overwhelming emotions. Putting his thoughts on paper became a sanctuary where he could express his fears and hopes freely, supporting his mental health during a time when he felt completely out of control.As David progressed through his experiences, he reflected on how the intimate journalling practice profoundly impacted his well-being. It helped him articulate feelings he had previously struggled to express, fostering a crucial connection to himself during that tumultuous period.Now, he shares these diaries with you, dear reader, in the hope that it provides support and perspective to those facing similar challenges or those supporting someone who is.This book is a resource for everyone whether you are facing cancer or supporting a loved one on their journey. We sincerely hope that within these pages, you will find insights, comfort and understanding about this complex disease and its often overwhelming impact on our lives.Each shared story and lesson learned can be a beacon of hope and support during an incredibly challenging time. A heartfelt account of bowel cancer diagnosis and the road to recovery. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Paperback. Condición: new. Paperback. You do not need to be a woman in tech for this book to be useful. It has been written from the stance of a woman working in a male-dominated industry, but the challenges faced are not solely experienced by women, and the barriers to being authentic at work can be universal.In all honesty, th…e topics discussed in this book are applicable to anyone working in an environment that is dominated by a characteristic that they do not have, or for those who are searching for the confidence to be who they are at work. So, if you are wondering whether this book is for you, ask yourself this question:Am I truly myself at work or do I dampen who I am to satisfy my surroundings?If the answer is that you are not truly yourself at work, then this book is for you!We live in a world that is more connected than at any other time in history yet there is a distance through the interaction with technology, and, of course, there are societal and cultural pressures to conform. It is these pressures that can result in a feeling of disconnection or of not belonging.The book is broken into chapters to work through the idea of authenticity. They are designed to take you on a journey from understanding what being authentic means to focusing on the practical applications of how to be you at work.Within each chapter is a story that adds a real-life example of a barrier being met. Not all stories result in a happy ending where the goal of being authentic is realised, but from each story, there is a lesson that was learned.Be bold, be brave, be you!As you delve into the book and reach its conclusion, you will find yourself standing a bit taller, speaking a bit louder, and ultimately, showing up as your true self.David BarrowCo-author of Allyship Actually Why its We and not Me Discover a way to be your authentic self in the workplace without sacrificing your identity and values. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Paperback. Condición: new. Paperback. ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL Foundation Essentials ITIL 4 Edition i…s the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:Provides definitions of the key terms and concepts used in ITIL 4;Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; andExplains the key figures and diagrams in the ITIL syllabus.This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus, including:Replacing change control with change enablement throughout;The removal of IT from the definition of a change; andUpdating definitions for customer, sponsor and user.Start preparing for your ITIL Foundation exam order your copy today.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. ITIL Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Paperback. Condición: new. Paperback. ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL Foundation Essentials ITIL 4 Edition i…s the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:Provides definitions of the key terms and concepts used in ITIL 4;Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; andExplains the key figures and diagrams in the ITIL syllabus.This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus, including:Replacing change control with change enablement throughout;The removal of IT from the definition of a change; andUpdating definitions for customer, sponsor and user.Start preparing for your ITIL Foundation exam order your copy today.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. ITIL Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
