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Condición: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Condición: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail.…

Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

paperback. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Condición: New.

Paperback. Condición: New. 1st ed. With the economic crisis that began in 2008, a long-standing trend toward increased regulation is becoming a flood. The clamor for improved enterprise risk management and the complexity of multinational compliance present executives with a dramatically new array of challenges. Governance should offer solutions, but it is clear that yesterday's governance practices aren't up to the task. In both design and implementation, they are too disconnected and incomplete to fully address our complex compliance and risk management puzzle. Executives get only fragmented views of their true business performance, and inefficiencies drive up costs. The consequences of inadequate governance were demonstrated in the economic meltdown of 2008. As the world struggles to recover from that crisis, business is now faced with a confusing array of evolving regulations, the challenge of managing compliance across multinational organizations and a new imperative for risk management that is coordinated across the enterprise. It's clear that yesterday's governance practices don't meet today's need for centralized controls, integrated compliance and risk management and greater transparency. The need for organizations to change-and change now-is clear. Under Control captures decades of business governance experience from many of the leading authorities at CA, Inc. This book sets out not only to explain the essential challenges of effective business governance, but to help you build solutions for your organization based on lessons learned at CA from its customers and in its own corporate structure. From governing the organization's policies as a whole instead of in silos, to a department-by-department look at the role and impact of governance, to governing your green initiatives, to the role of the board of directors, to the importance of risk management, this book lays out some of the strategies and processes that may help yourorganization manage its risk and regulatory requirements. It is clear that the governance standards in the past were inadequate, and that risks have not been properly assessed or understood. This book is a first step in solving this problem so that your organization is prepared and able to respond and thrive in today's rapidly evolving environment. Under Control is the first book published in the new CAPress imprint, a joint publishing program between Apress and CA Inc. "One of the defining factors of the first decade of the 21st century has been the increase of regulation and governance. To explain these trends, and the various best practices for ensuring governance, enterprise IT management solutions provider CA Inc. enlisted more than a dozen subject matter experts from its ranks to contribute content. The resulting book explores the need for broad governance, different areas where governance is important, and various ways for organizations to manage and implement compliance, including IT governance, project portfolio management, information governan.…

Paperback. Condición: New. 1st ed. Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields-such as management, economics, leadership, and psychology-and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.…

Paperback. Condición: New. 1st ed. With the economic crisis that began in 2008, a long-standing trend toward increased regulation is becoming a flood. The clamor for improved enterprise risk management and the complexity of multinational compliance present executives with a dramatically new array of challenges. Governance should offer solutions, but it is clear that yesterday's governance practices aren't up to the task. In both design and implementation, they are too disconnected and incomplete to fully address our complex compliance and risk management puzzle. Executives get only fragmented views of their true business performance, and inefficiencies drive up costs. The consequences of inadequate governance were demonstrated in the economic meltdown of 2008. As the world struggles to recover from that crisis, business is now faced with a confusing array of evolving regulations, the challenge of managing compliance across multinational organizations and a new imperative for risk management that is coordinated across the enterprise. It's clear that yesterday's governance practices don't meet today's need for centralized controls, integrated compliance and risk management and greater transparency. The need for organizations to change-and change now-is clear. Under Control captures decades of business governance experience from many of the leading authorities at CA, Inc. This book sets out not only to explain the essential challenges of effective business governance, but to help you build solutions for your organization based on lessons learned at CA from its customers and in its own corporate structure. From governing the organization's policies as a whole instead of in silos, to a department-by-department look at the role and impact of governance, to governing your green initiatives, to the role of the board of directors, to the importance of risk management, this book lays out some of the strategies and processes that may help yourorganization manage its risk and regulatory requirements. It is clear that the governance standards in the past were inadequate, and that risks have not been properly assessed or understood. This book is a first step in solving this problem so that your organization is prepared and able to respond and thrive in today's rapidly evolving environment. Under Control is the first book published in the new CAPress imprint, a joint publishing program between Apress and CA Inc. "One of the defining factors of the first decade of the 21st century has been the increase of regulation and governance. To explain these trends, and the various best practices for ensuring governance, enterprise IT management solutions provider CA Inc. enlisted more than a dozen subject matter experts from its ranks to contribute content. The resulting book explores the need for broad governance, different areas where governance is important, and various ways for organizations to manage and implement compliance, including IT governance, project portfolio management, information governan.…

Condición: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Condición: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Paperback. Condición: New. 1st ed. Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields-such as management, economics, leadership, and psychology-and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.…

Condición: New. In English.

Condición: New. In English.

Paperback. Condición: New. 1st ed. With the economic crisis that began in 2008, a long-standing trend toward increased regulation is becoming a flood. The clamor for improved enterprise risk management and the complexity of multinational compliance present executives with a dramatically new array of challenges. Governance should offer solutions, but it is clear that yesterday's governance practices aren't up to the task. In both design and implementation, they are too disconnected and incomplete to fully address our complex compliance and risk management puzzle. Executives get only fragmented views of their true business performance, and inefficiencies drive up costs. The consequences of inadequate governance were demonstrated in the economic meltdown of 2008. As the world struggles to recover from that crisis, business is now faced with a confusing array of evolving regulations, the challenge of managing compliance across multinational organizations and a new imperative for risk management that is coordinated across the enterprise. It's clear that yesterday's governance practices don't meet today's need for centralized controls, integrated compliance and risk management and greater transparency. The need for organizations to change-and change now-is clear. Under Control captures decades of business governance experience from many of the leading authorities at CA, Inc. This book sets out not only to explain the essential challenges of effective business governance, but to help you build solutions for your organization based on lessons learned at CA from its customers and in its own corporate structure. From governing the organization's policies as a whole instead of in silos, to a department-by-department look at the role and impact of governance, to governing your green initiatives, to the role of the board of directors, to the importance of risk management, this book lays out some of the strategies and processes that may help yourorganization manage its risk and regulatory requirements. It is clear that the governance standards in the past were inadequate, and that risks have not been properly assessed or understood. This book is a first step in solving this problem so that your organization is prepared and able to respond and thrive in today's rapidly evolving environment. Under Control is the first book published in the new CAPress imprint, a joint publishing program between Apress and CA Inc. "One of the defining factors of the first decade of the 21st century has been the increase of regulation and governance. To explain these trends, and the various best practices for ensuring governance, enterprise IT management solutions provider CA Inc. enlisted more than a dozen subject matter experts from its ranks to contribute content. The resulting book explores the need for broad governance, different areas where governance is important, and various ways for organizations to manage and implement compliance, including IT governance, project portfolio management, information governan.…

Paperback. Condición: New. 1st ed. Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields-such as management, economics, leadership, and psychology-and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.…

Condición: New. In English.

Paperback. Condición: New. 1st ed. With the economic crisis that began in 2008, a long-standing trend toward increased regulation is becoming a flood. The clamor for improved enterprise risk management and the complexity of multinational compliance present executives with a dramatically new array of challenges. Governance should offer solutions, but it is clear that yesterday's governance practices aren't up to the task. In both design and implementation, they are too disconnected and incomplete to fully address our complex compliance and risk management puzzle. Executives get only fragmented views of their true business performance, and inefficiencies drive up costs. The consequences of inadequate governance were demonstrated in the economic meltdown of 2008. As the world struggles to recover from that crisis, business is now faced with a confusing array of evolving regulations, the challenge of managing compliance across multinational organizations and a new imperative for risk management that is coordinated across the enterprise. It's clear that yesterday's governance practices don't meet today's need for centralized controls, integrated compliance and risk management and greater transparency. The need for organizations to change-and change now-is clear. Under Control captures decades of business governance experience from many of the leading authorities at CA, Inc. This book sets out not only to explain the essential challenges of effective business governance, but to help you build solutions for your organization based on lessons learned at CA from its customers and in its own corporate structure. From governing the organization's policies as a whole instead of in silos, to a department-by-department look at the role and impact of governance, to governing your green initiatives, to the role of the board of directors, to the importance of risk management, this book lays out some of the strategies and processes that may help yourorganization manage its risk and regulatory requirements. It is clear that the governance standards in the past were inadequate, and that risks have not been properly assessed or understood. This book is a first step in solving this problem so that your organization is prepared and able to respond and thrive in today's rapidly evolving environment. Under Control is the first book published in the new CAPress imprint, a joint publishing program between Apress and CA Inc. "One of the defining factors of the first decade of the 21st century has been the increase of regulation and governance. To explain these trends, and the various best practices for ensuring governance, enterprise IT management solutions provider CA Inc. enlisted more than a dozen subject matter experts from its ranks to contribute content. The resulting book explores the need for broad governance, different areas where governance is important, and various ways for organizations to manage and implement compliance, including IT governance, project portfolio management, information governan.…

Paperback. Condición: new. New Copy. Customer Service Guaranteed.

Paperback. Condición: New. 1st ed. Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields-such as management, economics, leadership, and psychology-and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.…

Taschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields-such as management, economics, leadership, and psychology-and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals. 288 pp. Englisch.…

Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. This book is written by the executives at CA most responsible for corporate governance:Jacob Lamm, EVP and GM Governance Group at CANancy Cooper, EVP and CFO at CAHelge Schiel, SVP and GM Project and Portfolio Managemen.…

Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Andrew Sanchez is a senior principal support engineer at CA, Inc. He started his technical support career in the early 1990s with different companies and, and during his 10+ years of experience he has worked issues, visited clients on escalations, tr.…