Mclanachan di (105 resultados)

paperback. Condición: Very Good. Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

paperback. Condición: Good. Somewhat damaged. May have bumped corner, torn dust cover, folded pages, light dust soil, remainder mark, price sticker, other damage, or be bent. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Condición: Very Good. Great shape! Has a publisher remainder mark. paperback Used - Very Good 2016.

Condición: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. …

Condición: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

Condición: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condición: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Condición: New. A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'* Lesson 2: How do you measure up?* Lesson 3: How do your customers think you measure up?* Lesson 4: Deliver more than your customers expect* Lesson 5: Excellence in communication* Lesson 6: Attitude is everything* Lesson 7: Plan to excelExplore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.…

Paperback or Softback. Condición: New. 7 Lessons in Customer Care: Master the Basics in 7 Steps. Book.

Paperback or Softback. Condición: New. 7 Lessons in Persuasion and Influence: Master the Basics in 7 Steps. Book.

Condición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Condición: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Condición: New. A SHORT COURSE IN PERSUASION AND INFLUENCE BASICS.7 Lessons in Persuasion and Influence is a quick course in persuasiveness, giving you everything you need to know in just seven short chapters. From understanding how people make decisions to increasing your authority and building rapport, you'll rapidly develop the ability to influence others.* Lesson 1: What is influence?* Lesson 2: Conveying the right image* Lesson 3: Becoming a voice of authority* Lesson 4: Speaking the language of influence* Lesson 5: Filtered thinking* Lesson 6: Flexible influencing* Lesson 7: Proven persuasion techniquesExplore the main themes and ideas in persuasion and influence, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Persuasion and Influence is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.…

Paperback. Condición: New. Sunday - Explore factors that influence, both positively and negatively and discover how influencing is sellingMonday - Understand the power of personality and charisma and ensure you are putting the right message acrossTuesday - Use the Assertiveness Sentence technique to sound more confident in any situationWednesday - Discover the three elements of communication and how to use them to build rapid, effective rapport with othersThursday - Learn to recognize the internal filters that we all have and utilize them in patterns of persuasionFriday - Use NLP models to influence at an unconscious level, including the technique of 'chunking' to gain agreementSaturday - Learn how to use proven persuasion techniques such as emotional 'triggers', scarcity, the law of reciprocity, the power of three, and the AIDA formula.…

Paperback. Condición: New. A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'* Lesson 2: How do you measure up?* Lesson 3: How do your customers think you measure up?* Lesson 4: Deliver more than your customers expect* Lesson 5: Excellence in communication* Lesson 6: Attitude is everything* Lesson 7: Plan to excelExplore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.…

Paperback. Condición: New. A SHORT COURSE IN PERSUASION AND INFLUENCE BASICS.7 Lessons in Persuasion and Influence is a quick course in persuasiveness, giving you everything you need to know in just seven short chapters. From understanding how people make decisions to increasing your authority and building rapport, you'll rapidly develop the ability to influence others.* Lesson 1: What is influence?* Lesson 2: Conveying the right image* Lesson 3: Becoming a voice of authority* Lesson 4: Speaking the language of influence* Lesson 5: Filtered thinking* Lesson 6: Flexible influencing* Lesson 7: Proven persuasion techniquesExplore the main themes and ideas in persuasion and influence, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Persuasion and Influence is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.…

Paperback. Condición: new. Paperback. A SHORT COURSE IN PERSUASION AND INFLUENCE BASICS.7 Lessons in Persuasion and Influence is a quick course in persuasiveness, giving you everything you need to know in just seven short chapters. From understanding how people make decisions to increasing your authority and building rapport, you'll rapidly develop the ability to influence others.* Lesson 1: What is influence?* Lesson 2: Conveying the right image* Lesson 3: Becoming a voice of authority* Lesson 4: Speaking the language of influence* Lesson 5: Filtered thinking* Lesson 6: Flexible influencing* Lesson 7: Proven persuasion techniquesExplore the main themes and ideas in persuasion and influence, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Persuasion and Influence is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. 7 short lessons to help you master persuasion and influence - whatever your business role. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Condición: new. Paperback. A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'* Lesson 2: How do you measure up?* Lesson 3: How do your customers think you measure up?* Lesson 4: Deliver more than your customers expect* Lesson 5: Excellence in communication* Lesson 6: Attitude is everything* Lesson 7: Plan to excelExplore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. 7 short lessons to help you master customer care - whatever your business role. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Condición: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condición: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condición: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Condición: Very Good. In stock ready to dispatch from the UK.

Paperback. Condición: new. Paperback. Sunday - Explore factors that influence, both positively and negatively and discover how influencing is selling.Monday - Understand the power of personality and charisma and ensure you are putting the right message across.Tuesday - Use the Assertiveness Sentence technique to sound more confident in any situation.Wednesday - Discover the three elements of communication and how to use them to build rapid, effective rapport with others.Thursday - Learn to recognize the internal filters that we all have and utilize them in patterns of persuasionFriday - Use NLP models to influence at an unconscious level, including the technique of 'chunking' to gain agreement.Saturday - Learn how to use proven persuasion techniques such as emotional 'triggers', scarcity, the law of reciprocity, the power of three, and the AIDA formula. Learn in a week, what the experts learn in a lifetime. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Condición: New. The ability to look after your customers is crucial to anyone who wants to advance their career.Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success.…

Condición: New. pp. 128.

Condición: New.

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

Condición: new.