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Sinopsis
A SHORT COURSE IN CUSTOMER CARE BASICS.
7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.
* Lesson 1: Customer care is more than just saying 'Have a nice day'
* Lesson 2: How do you measure up?
* Lesson 3: How do your customers think you measure up?
* Lesson 4: Deliver more than your customers expect
* Lesson 5: Excellence in communication
* Lesson 6: Attitude is everything
* Lesson 7: Plan to excel
Explore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.
ABOUT THE SERIES
7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.
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Acerca del autor
Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.
"Sobre este título" puede pertenecer a otra edición de este libro.
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7 Lessons in Customer Care
Publicado por
John Murray Press, GB, 2026
ISBN 10: 1399830538
ISBN 13: 9781399830539
Nuevo
Paperback
Librería: Rarewaves USA, HEBRON, KY, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: New. A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'* Lesson 2: How do you measure up?* Lesson 3: How do your customers think you measure up?* Lesson 4: Deliver more than your customers expect* Lesson 5: Excellence in communication* Lesson 6: Attitude is everything* Lesson 7: Plan to excelExplore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. Nº de ref. del artículo: LU-9781399830539
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7 Lessons in Customer Care: Master the Basics in 7 Steps (Paperback or Softback)
Publicado por
John Murray Publishers 6/16/2026, 2026
ISBN 10: 1399830538
ISBN 13: 9781399830539
Nuevo
Paperback or Softback
Librería: BargainBookStores, Grand Rapids, MI, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback or Softback. Condición: New. 7 Lessons in Customer Care: Master the Basics in 7 Steps. Book. Nº de ref. del artículo: BBS-9781399830539
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7 Lessons in Customer Care (Paperback)
Librería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Paperback. A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'* Lesson 2: How do you measure up?* Lesson 3: How do your customers think you measure up?* Lesson 4: Deliver more than your customers expect* Lesson 5: Excellence in communication* Lesson 6: Attitude is everything* Lesson 7: Plan to excelExplore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. 7 short lessons to help you master customer care - whatever your business role. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9781399830539
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Imagen del vendedor
7 Lessons in Customer Care
Publicado por
John Murray Press, GB, 2026
ISBN 10: 1399830538
ISBN 13: 9781399830539
Nuevo
Paperback
Librería: Rarewaves.com USA, London, LONDO, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: New. A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'* Lesson 2: How do you measure up?* Lesson 3: How do your customers think you measure up?* Lesson 4: Deliver more than your customers expect* Lesson 5: Excellence in communication* Lesson 6: Attitude is everything* Lesson 7: Plan to excelExplore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. Nº de ref. del artículo: LU-9781399830539
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7 Lessons in Customer Care
Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000. Nº de ref. del artículo: WB-9781399830539
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7 Lessons in Customer Care: Master the Basics in 7 Steps
Publicado por
John Murray Languages, 2026
ISBN 10: 1399830538
ISBN 13: 9781399830539
Nuevo
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Librería: California Books, Miami, FL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Nº de ref. del artículo: I-9781399830539
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SUCCESSFUL CUSTOMER CARE IN A WEEK: TEAC
Librería: Brook Bookstore On Demand, Napoli, NA, Italia
Calificación del vendedor: 5 de 5 estrellas
Condición: new. Nº de ref. del artículo: 3SJ7U10GXA
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7 Lessons in Customer Care
Librería: PBShop.store UK, Fairford, GLOS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000. Nº de ref. del artículo: GB-9781399830539
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Successful Customer Care in a Week: Teach Yourself
Librería: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
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Condición: New. 2026. Paperback. . . . . . Nº de ref. del artículo: V9781399830539
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Successful Customer Care in a Week: Teach Yourself
Librería: Kennys Bookstore, Olney, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. 2026. Paperback. . . . . . Books ship from the US and Ireland. Nº de ref. del artículo: V9781399830539
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