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Hard Back. Condición: Good Condition. Estado de la sobrecubierta: Yes. Some minor highlighting on a few pages. Otherwise Quality Hardback : hard cover edition in very good condition, some slight wear to edges, as normal for age of book; in Dust Jacket in good condition with some egdewear and slight chipping. Overall good / nice copy of this scarce title. Excellent reading on the subject. A good book to enjoy and keep on hand for yourself, or would make a great gift for the fan / reader in your life. Reading is one of the great pleasures in life. TQM: Total quality management (TQM) is the organization-wide effort to install and make permanent a climate in which it continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously-developed tools and techniques of quality control. As a business phenomenon, TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma. Some Illustrations (ilustrador). Book.…