Bolton robert ph d (1 resultados)
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Idioma: Inglés
Editorial: A Spectrum Book Prentice-Hall, Inc., Englewood Cliffs, 1979
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- Primera edición
Librería: Past Pages, Oshawa, ON, CanadaPast Pages
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Bueno
EUR 15,85
Envío por EUR 65,02Se envía de Canada a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Trade Paperback. Condición: Very Good. First Edition 10th Printing. Light Creasing on Front, Rear Covers; Front, Rear Covers, Spine Lightly Chipped; Edges Moderately Soiled; Slight Yellowing Due to Age. SUB-TITLE: How to Assert Yourself, Listen to Others, and Resolve Conflicts. BOOK NUMBER: S-590. EDITORIAL/PRODUCTION SUPERVISIO…N AND INTERIOR DESIGN BY: Eric Newman. COVER DESIGN BY: Vincent Ceci. CONTENTS: Preface; PART ONE INTRODUCTION Chapter One Skills for Bridging the Interpersonal Gap; Chapter Two Barriers to Communication; PART TWO LISTENING SKILLS Chapter Three Listening Is More Than Merely Hearing; Chapter Four Four Skills of Reflective Listening' Chapter Five Why Reflective Responses Work; Chapter Six Reading Body Language; Chapter Seven Improving Your Reflecting Skills; PART THREE ASSERTION SKILLS Chapter Eight Three Approaches to Relationships; Chapter Nine Developing Three-Part Assertion Messages; Chapter Ten Handling the Push-Push Back Phenomenon; Chapter Eleven Increasing Your Assertive Options; PART FOUR CONFLICT MANAGEMENT SKILLS Chapter Twelve Conflict Prevention and Control; Chapter Thirteen Handling the Emotional Components of Conflict; Chapter Fourteen Collaborative Problem Solving: Seeking an Elegant Solution; Chapter Fifteen Three Essentials for Effective Communication; Afterword: Training for Improved Communication; Notes; Index. SYNOPSIS: A wall of silent resentment shuts you off from someone you love. You listen to an argument in which neither party seems to hear the other. Your mind drifts to other matters when people talk to you. People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. People Skills describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. In their place, the author presents effective skills for listening, asserting yourself, resolving conflicts, and working out problems with others--all of which help you communicate calmly, even in stressful, emotionally charged situations. You'll see how to get your needs met using simple assertion techniques. You'll discover how body language often speaks louder than word and you'll find out how to use silence as a valuable communication tool. You'll also learn how to de-escalate family disputes, lovers' quarrels, and other heated arguments using the Conflict Resolution Method--a set of simple rules that help make conflicts far more productive. Full of practical ideas, People Skills can help you strengthen all your meaningful ties. Your family can become closer, your friendships warmer, and your work relationships more productive--all by improving your communication skills. Size: 8vo - over 7¾" - 9¾" tall.
