The problem and the solution in 118 words: Why disagreements and misunderstandings happen and what to do about them is fundamentally misunderstood. Columbia University did a study that showed 80 percent of adults will not engage in conflict resolution without outside help. Even when we are willing to do so, there is a huge disconnect between how we present our case and how it is heard by the other person. Your most valuable information is being lost between leaving your mouth and being processed by the other person's brain. You need to understand why this discrepancy occurs and how to overcome it in order to gain influence, freedom, success, profit and, most importantly, happiness by successfully handling every disagreement every time. This book shows you how.

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All proceeds support Project HOME in our work to break the cycle of homelessness and poverty by providing opportunities for employment. Your purchase of books and other items shares the love and helps us to break the cycle by providing employment opportunities to our residents. Give a gift to someone you love and give back at the same time.

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Project HOME
1515 Fairmount Avenue, Philadelphia, PA, 19130, U.S.A.

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We process and ship all orders within 2 busiiness days.
Our books are sold as-is.
We stand by our descriptions and will work with customers if they are not satisfied.

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All books are pakcaged by hand in bubble mailer envelopes.
We ship most books same or next business day from when you place your order.
Most books arrive in 5-7days.
Expedited shipping is available.

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Cantidad del pedido	De 2 a 10 d�as h�biles	De 2 a 4 d�as h�biles
Primer art�culo	EUR 4.28	EUR 8.57

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.

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