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Detalles bibliogr�ficos

T�tulo: Im And Sms Reference Services For Libraries
Editor: FacetPub.
Fecha de publicaci�n: 2012
Idioma: Ingl�s
ISBN 10: 1856048446
ISBN 13: 9781856048446
Encuadernaci�n: Hardcover
Estado: New

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Sinopsis

This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training programme for librarians and how to build an internship program to expand the service.
The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service.
Part of the award-winning TECH SET series, this highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme.

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Amanda Bielskas is Geology/Geosciences and Psychology Librarian at Columbia University, USA, and Kathleen M. Dreyer is Head of the Watson Library of Business and Economics at Columbia University, USA.

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