Librería:
Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Vendedor de AbeBooks desde 13 de octubre de 2008
Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. N° de ref. del artículo 51710081-20
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
Pearson, the world's learning company.
Acerca del autor:
Robert Johnston was Professor of Operations Management at Warwick Business School. He had a management degree from the University of Aston and a Ph.D. from the University of Warwick. Before moving to academia Bob held several line management and senior management posts in a number of service organisations in both the public and private sectors.
Michael Shulver is a Senior Lecturer in the Information, Decision and Operations Division at Bath School of Management. Michael has MBA and Ph.D. degrees from the University of Warwick. Before his time in academia Michael was an aircraft engineer and he has also worked as a consultant in performance management.
Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant and writer with wide experience in many sectors.
Graham Clark is Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme. He has a degree in mechanical engineering from Leeds University and a master’s degree in management from Imperial College, London University. He is a non-executive director of the Institute of Customer Service and a member of the leadership team of the UK chapter of the Association for Service Management.
Título: Service Operations Management : Improving ...
Editorial: Pearson Education, Limited
Año de publicación: 2020
Encuadernación: Encuadernación de tapa blanda
Condición: Good
Edición: 5ª Edición o Posterior
Librería: booksdeck, Westlake Village, CA, Estados Unidos de America
Softcover. Condición: New. Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking. Nº de ref. del artículo: 58|9781292064468
Cantidad disponible: Más de 20 disponibles
Librería: SellOnline2020, PLAISTOW, NH, Estados Unidos de America
Soft cover. Condición: New. 5th or later Edition. Brand New textbook. Ship from Multiple Locations, including Asia , Hong Kong ,Taiwan , US or Canada depend on stock location. Nº de ref. del artículo: 001631
Cantidad disponible: 1 disponibles
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR012883571
Cantidad disponible: 1 disponibles
Librería: Majestic Books, Hounslow, Reino Unido
Condición: New. Nº de ref. del artículo: 401877820
Cantidad disponible: 2 disponibles
Librería: Books Puddle, New York, NY, Estados Unidos de America
Condición: New. Nº de ref. del artículo: 26394499299
Cantidad disponible: 2 disponibles
Librería: libreriauniversitaria.it, Occhiobello, RO, Italia
Condición: NEW. Nº de ref. del artículo: 9781292064468
Cantidad disponible: 9 disponibles
Librería: Romtrade Corp., STERLING HEIGHTS, MI, Estados Unidos de America
Condición: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Nº de ref. del artículo: ABNR-243055
Cantidad disponible: 5 disponibles
Librería: Basi6 International, Irving, TX, Estados Unidos de America
Condición: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Nº de ref. del artículo: ABEJUNE24-22612
Cantidad disponible: 1 disponibles
Librería: Biblios, Frankfurt am main, HESSE, Alemania
Condición: New. Nº de ref. del artículo: 18394499305
Cantidad disponible: 4 disponibles
Librería: Brook Bookstore, Milano, MI, Italia
Condición: new. Nº de ref. del artículo: GFUSVSZLUD
Cantidad disponible: 12 disponibles