T�tulo: Service Level Manager: Careers in IT Service Management (BCS Guides to IT Roles)
Editor: BCS, The Chartered Institute for IT
Fecha de publicaci�n: 2017
Idioma: Ingl�s
ISBN 10: 178017294X
ISBN 13: 9781780172941
Encuadernaci�n: Encuadernaci�n de tapa blanda
Estado: New

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Sinopsis

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

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John Sansbury owns Infrassistance, a consultancy specialising in service management, is an ITIL practitioner, examiner, trainer, speaker, author and consultant as well as a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world’s largest organisations improve the delivery of their IT services.

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