Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.

N� de ref. del art�culo CHL3274830

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Detalles bibliogr�ficos

T�tulo: Return on Customer: Creating maximum value from your scarcest resource
Editor: Cyan Books and Marshall Cavendish
Fecha de publicaci�n: 2005
Idioma: Ingl�s
ISBN 10: 1904879349
ISBN 13: 9781904879343
Encuadernaci�n: Paperback
Estado: Used; Very Good

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Don Peppers and Martha Rogers, Ph.D., are world-renowned experts on customer-based business strategies. They were individually named to Accenture�s global list of "Top 100 business intellectuals" for two consecutive years, and are cited in the UK Chartered Institute of Marketing�s inaugural listing of the 50 "most influential thinkers in marketing and business today." They are the founding partners of Peppers and Rogers Group, the world�s leading customer-focused management consultancy firm, and are two of today�s leading business authors � their previous bestsellers include 'The One to One Future' and 'Enterprise One to One'.

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Descripci�n de la librer�a

Reuseabook is an established second hand book seller. An ethical and environmentally conscious business, we look forward to providing you with a good read. Reuseabook is committed to providing each customer with the highest standard of customer service.

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Informaci�n empresarial del vendedor

Reuseaworld Ltd
Unit A Mill Place 2, 90 Bristol Road, Gloucester, GL1 5SQ, United Kingdom

Condiciones de venta y env�o

Condiciones de venta

Any customer wishing to return a book has 30 days to do so if they are not entirely satisfied.
Upon receipt, a refund of the cost of the book will be issued.

Legal company name : Reuseabook Partnership

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Unit A
Mill Place 2
Bristol Road,
Gloucester
Gloucestershire
GL1 5SQ

Customer services and general contacts email: abe@reuseabook.com

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Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Unless noted otherwise in the ordering pipeline Reuseabook dispatches all items within two working days of receiving order You will receive notification of any delay or cancellation of your order.

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Tarifas de env�o de Reino Unido a Espa�a
Cantidad del pedido	De 5 a 15 d�as h�biles	De 5 a 15 d�as h�biles
Primer art�culo	EUR 5.20	EUR 5.20

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.