Return on Customer: Creating and Maximizing Value from Your Scarcest Resource - Tapa blanda

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Don Peppers and Martha Rogers, Ph.D., are world-renowned experts on customer-based business strategies. They were individually named to Accenture’s global list of "Top 100 business intellectuals" for two consecutive years, and are cited in the UK Chartered Institute of Marketing’s inaugural listing of the 50 "most influential thinkers in marketing and business today." They are the founding partners of Peppers and Rogers Group, the world’s leading customer-focused management consultancy firm, and are two of today’s leading business authors – their previous bestsellers include 'The One to One Future' and 'Enterprise One to One'.