Principles of Total Quality. Este artículo no está disponible.
Idioma: inglés
Editorial: Taylor and Francis, 2004
- Tapa dura
- Nuevo
Librería: PBShop.store UK, Fairford, GLOS, Reino UnidoPBShop.store UK
Vendedor de IberLibro desde 11 de junio de 1999
Condición: Nuevo
EUR 175,18
Descripción del artículo del vendedor
New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
N° de ref. del artículo IG-9781574443264
- Título
- Principles of Total Quality
- Autor
- Vincent K. Omachonu
- Editorial
- Taylor and Francis
- Año de publicación
- 2004
- Estado
- New
- Encuadernación
- HRD
- Idioma
- inglés
- ISBN 10
- 1574443267
- ISBN 13
- 9781574443264
- Edición
- 3ª Edición
- Peso del artículo
- 967 gramos
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.
The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
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