Principles of Total Quality - Tapa dura

Ross, Joel E.; Omachonu, Vincent K.

 
9781574443264: Principles of Total Quality

Sinopsis

An exceptionally thorough treatment of quality, this bestselling text provides practical instruction for students as well as for those responsible for quality implementation and management. The authors address reliability against the backdrop of increasing litigation in the area of product performance. Complete chapters provide a historical perspective for Six Sigma and discuss the concepts of service excellence within healthcare organizations. The authors also provide an expanded analysis of process quality management and quality function deployment, parameters for customer satisfaction, ways to organize for TQM, and the use of control charts to account for variables.

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Acerca del autor

Vincent K. Omachonu, Joel E. Ross

"Sobre este título" puede pertenecer a otra edición de este libro.

Otras ediciones populares con el mismo título

9781574440942: Principles of Total Quality, Second Edition

Edición Destacada

ISBN 10:  1574440942 ISBN 13:  9781574440942
Editorial: CRC Press, 1997
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