Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series). Este artículo no está disponible.
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Idioma: inglés
Editorial: McGraw Hill, 2011
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Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de AmericaWorld of Books (was SecondSale)
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Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc.
N° de ref. del artículo 00107695017
- Título
- Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)
- Autor
- Polsky, Lawrence
- Editorial
- McGraw Hill
- Año de publicación
- 2011
- Estado
- Good
- Encuadernación
- Encuadernación de tapa blanda
- Idioma
- inglés
- ISBN 10
- 0071756167
- ISBN 13
- 9780071756167
- Serie
- Libro 58 de 70: Perfect Phrases
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEConflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire.Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it’s with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisorAn underperforming employeeA peer’s disruptive work habitsUnreasonable or unethical customer requestsAbrupt, rude, and unprofessional coworkers
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Acerca del autor
Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.
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