Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Chip R. Bell; Ron Zemke
ISBN 10: 0814477844 ISBN 13: 9780814477847
Editorial: Amacom Books, 1992
Usado
Paperback
Librería:
ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Vendedor de AbeBooks desde 2 de julio de 2009
Este artículo en concreto ya no está disponible.
Descripción
Descripción:
Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. N° de ref. del artículo G0814477844I4N10
Sinopsis:
Customers who experience world class "knock your socks off service" can become the most loyal customers. But how do you implement and maintain such a service? This title shows managers how.
Acerca del autor:
"RON ZEMKE is co-author of the best-selling business book, Service America. Founder and president of Performance Research Associates, he is consultant to both Fortune 500 and small-business clients. He has written nine books, including Stressless Selling (AMACOM).
CHIP R. BELL is a partner at Performance Research Associates, where he focuses on service management consulting and team building. He has written numerous articles and eight books, including Influencing: Marketing the Ideas That Matter and Clients and Consultants."
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Detalles bibliográficos
Título: Managing Knock Your Socks Off Service (Knock...
Editorial: Amacom Books
Año de publicación: 1992
Encuadernación: Paperback
Condición: Very Good
Condición de la sobrecubierta: No Jacket