T�tulo: Managing Customer Value: Creating Quality and Service That Customers Can See Gale, Bradley
Editor: Free Press
Fecha de publicaci�n: 1994
Idioma: Ingl�s
ISBN 10: 0029110459
ISBN 13: 9780029110454
Encuadernaci�n: Encuadernaci�n de tapa dura
Estado: New

Acerca de

Sinopsis

Argues that companies that offer what their customers consider superior quality products and services will be most successful, and provides advice on reaching that end

Acerca del autor

Bradley T. Gale is president of Market Driven Quality Inc. He served as Overseer for the Malcolm Baldrige National Quality Award during its first three years of existence, and currently is on the Steering Committee for the Conference Board's Total Quality Management Center. Gale is coauthor with Robert D. Buzzell of The PIMS Principles (Free Press, 1987), which has been translated into four languages.

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

It is an electronic store that sells books

Ver la p�gina web de la librer�a

Informaci�n empresarial del vendedor

Aragon Books Canada
ON, Canada

Condiciones de venta y env�o

Condiciones de venta

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're
dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't
arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed
your mind about a book that you've ordered, please use the Ask bookseller a question link to contact
us and we'll respond within 2 business days.

Derecho a cancelaci�n

Condiciones de env�o

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Tarifas de env�o de Canada a Espa�a

Tarifas de env�o de Canada a Espa�a
Cantidad del pedido	De 25 a 45 d�as h�biles	De 8 a 14 d�as h�biles
Primer art�culo	EUR 52.88	EUR 54.58

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.