LIGHTNING FAST SHIPPING! A heavily used, but still working copy. Coffee stain and wrinkling to the edge of the pages when a tired undergrad fell asleep and knocked their cup over on their books. The binding and pages of the book have been reinforced with tape, has tape and stickers on the cover, as well as lots of notes (some of the answers in the learning activities may be filled in) on the pages. Definitely not pretty, but it's a working copy at a great price that ships fast. ~ Book does NOT contain an access code or CD/DVD.

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Detalles bibliogr�ficos

T�tulo

A Guide to Computer User Support for Help Desk and Support Specialists

Editor

Cengage Learning

Fecha de publicaci�n

2014

Idioma

Ingl�s

ISBN 10

1285852680

ISBN 13

9781285852683

Encuadernaci�n

Encuadernaci�n de tapa blanda

Estado

Acceptable

Cat�logos de vendedores

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Sinopsis

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows� 7 and cloud computing. Leading HelpSTAR� and Microsoft� Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Acerca del autor

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.

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Descripci�n de la librer�a

Bulrushed Books is a grassroots textbook repair and resale company in the beautiful Palouse region of the Pacific Northwest. We work exclusively with US-based book companies and ship to customers nation-wide. Our story stretches far beyond where we are now, but the core of this journey has always remained the same: we love used books.

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Informaci�n empresarial del vendedor

Bulrushed Books
1430 South Main Street, MOSCOW, ID, 83843, U.S.A.

Condiciones de venta y env�o

Condiciones de venta

Bulrushed Books is a used book company that rebuilds our books to give them a longer life. Here is what you can expect from our company:

*All books purchased through us can be rerturned for any reason within 30 days of your puchase.

*All unopened Access Codes can be returned within 30 days of your purchase.

*We do not guarantee availability of orders if the order remains in pending status for more than 24 hours.

If you have any questions or concerns, please let us know and we will get back to yo...

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Condiciones de env�o

*We ship every item the same or next business day.

*All shipping based on true weight of the book.

*Orders over $100.00 USD will ship expidited with signature confirmation.

Tarifas de env�o en Estados Unidos de America

Tarifas de env�o en Estados Unidos de America
Cantidad del pedido	De 5 a 14 d�as h�biles	De 3 a 6 d�as h�biles
Primer art�culo	EUR 6.83	EUR 15.37

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.

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