A Guide to Computer User Support for Help Desk and Support Specia

Beisse, Fred

ISBN 10: 0495806498 ISBN 13: 9780495806493

Editorial: Course Technology, 2009

Idioma: Ingl�s

Condici�n: Usado - Aceptable Encuadernaci�n de tapa blanda

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Vendido por Hawking Books, Edgewood, TX, Estados Unidos de America

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Descripci�n

Good Condition. Has writing/highlighting. Includes CD/DVD(s). Five star seller - Buy with confidence!

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Detalles bibliogr�ficos

T�tulo

A Guide to Computer User Support for Help Desk and Support Specia

Editor

Course Technology

Fecha de publicaci�n

2009

Idioma

Ingl�s

ISBN 10

0495806498

ISBN 13

9780495806493

Encuadernaci�n

Encuadernaci�n de tapa blanda

Edici�n

4� Edici�n

Estado

Good

Cat�logos de vendedores

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Sinopsis

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

Cr�ticas

"Beisse honestly expresses the job needs for the average customer support person."

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Descripci�n de la librer�a

Hawking Books is dedicated to providing each customer with the highest standard of customer service.

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Informaci�n empresarial del vendedor

Murrmoz LLC
PO Box 839, Edgewood, TX, 75117, U.S.A.

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