A Guide to Computer User Support for Help Desk & Support Specialists - Tapa blanda

Beisse, Fred

 
9780495806493: A Guide to Computer User Support for Help Desk & Support Specialists
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ISBN 10: 0495806498 ISBN 13: 9780495806493
Editorial: Wadsworth Publishing Co Inc, 2009

Sinopsis

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

"Sinopsis" puede pertenecer a otra edición de este libro.

Críticas

"Beisse honestly expresses the job needs for the average customer support person."

Reseña del editor

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Wadsworth Publishing Co Inc
Año de publicación
2009
Idioma
Inglés
ISBN 10 
0495806498
ISBN 13 
9780495806493
Encuadernación
Tapa blanda
Número de edición
4
Número de páginas
674
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9781439042052: A Guide to Computer User Support for Help Desk and Support Specialists

Edición Destacada

ISBN 10:  1439042055 ISBN 13:  9781439042052
Editorial: South-Western, 2009
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