Good Services: How to Design Services that Work
Downe, Louise
ISBN 10: 9063695438 ISBN 13: 9789063695439
Editorial: BIS Publishers, Amsterdam, Netherlands, 2020
Usado
Encuadernación de tapa blanda
Librería:
Galer Street Paper Goods, Seattle, WA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Vendedor de AbeBooks desde 5 de diciembre de 2025
Este artículo en concreto ya no está disponible.
Descripción
Descripción:
Subtitled: How to Design Services That Work; Near fine in wraps; 8vo; Paperback; 192 pages; BIS Publishers; 2020; Later printing; As new in publisher's plastic wrap; Book is in as new condition and unused; Text is clean and unmarked. N° de ref. del artículo 3851
Sinopsis:
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Acerca del autor:
Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award.
Lou was voted one of the UK’s top 50 Creative Leaders by Creative Review, and one of the world’s 100 most influential people in Digital Government by Apolitical and writes regularly about Design. They‘re currently Director of Design and Transformation for the UK government where they’re leading change in the UK’s housing sector.
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Detalles bibliográficos
Título: Good Services: How to Design Services that ...
Editorial: BIS Publishers, Amsterdam, Netherlands
Año de publicación: 2020
Encuadernación: Encuadernación de tapa blanda
Condición: Muy bueno