Developments in the Call Centre Industry : Analysis, Policy And Challenges

Burgess, John (EDT); Connell, Julia (EDT)

ISBN 10: 0415357020 ISBN 13: 9780415357029

Editorial: Routledge, 2006

Idioma: Ingl�s

Condici�n: Nuevo Encuadernaci�n de tapa dura

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T�tulo

Developments in the Call Centre Industry : Analysis, Policy And Challenges

Editor

Routledge

Fecha de publicaci�n

2006

Idioma

Ingl�s

ISBN 10

0415357020

ISBN 13

9780415357029

Encuadernaci�n

Encuadernaci�n de tapa dura

Estado

New

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Sinopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

Acerca del autor

Connell, Julia; Burgess, John

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