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Detalles bibliogr�ficos

T�tulo: Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals)
Editor: Nicholas Brealey Publishing 12/11/1992
Fecha de publicaci�n: 1992
Idioma: Ingl�s
ISBN 10: 1857880145
ISBN 13: 9781857880144
Encuadernaci�n: Encuadernaci�n de tapa blanda
Estado: Very Good

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Sinopsis

The book fully demonstrates, for the first time, the best new techniques of effective conflict management, such as mediation and seven-step problem solving. The author takes the reader through many practical exercises to develop essential skills such as active listening, neutral questioning, option generation, mutual problem definition, conflict resolution and assertion. He even has a fictional organization - Troubled Associates - in which we see a variety of people dealing successfully with situations such as a personality clash, a dispute with your boss, angry customers, and accusations of bigotry.

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John Crawley is one of the leading conflict management consultants and trainers in the UK and USA and is a Director of Conflict Management Plus.

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