The book fully demonstrates, for the first time, the best new techniques of effective conflict management, such as mediation and seven-step problem solving. The author takes the reader through many practical exercises to develop essential skills such as active listening, neutral questioning, option generation, mutual problem definition, conflict resolution and assertion. He even has a fictional organization - Troubled Associates - in which we see a variety of people dealing successfully with situations such as a personality clash, a dispute with your boss, angry customers, and accusations of bigotry.
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John Crawley is one of the leading conflict management consultants and trainers in the UK and USA and is a Director of Conflict Management Plus.
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Condición: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9781857880144. Nº de ref. del artículo: 9177432
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Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781857880144. Nº de ref. del artículo: 9807644
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