T�tulo: The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions: The Complete Guide to Call Centre and Customer Support Technology Solutions
Editor: Crc Press 2002-03-01
Fecha de publicaci�n: 2002
Idioma: Ingl�s
ISBN 10: 1578200954
ISBN 13: 9781578200955
Encuadernaci�n: Paperback
Edici�n: 3� Edici�n
Estado: New

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Sinopsis

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

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