The Big Book of Customer Service Training Games
Carlaw, Peggy; Deming, Vasudha K.
ISBN 10: 0070779740 ISBN 13: 9780070779747
Editorial: McGraw-Hill Companies, 1998
Usado
Paperback
Librería:
ThriftBooks-Phoenix, Phoenix, AZ, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Vendedor de AbeBooks desde 14 de mayo de 2010
Este artículo en concreto ya no está disponible.
Descripción
Descripción:
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. N° de ref. del artículo G0070779740I4N00
Sinopsis:
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Acerca del autor: McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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Detalles bibliográficos
Título: The Big Book of Customer Service Training ...
Editorial: McGraw-Hill Companies
Año de publicación: 1998
Encuadernación: Paperback
Condición: Very Good
Condición de la sobrecubierta: No Jacket