The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers (Big Book Series)

3,74 valoración promedio
( 77 valoraciones por GoodReads )
 
9780070779747: The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers (Big Book Series)
From the Publisher:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

From the Back Cover:

Supervisors and trainers: turn your customer service reps into yourcompany's biggest asset! Because they're out there dealing with thepublic, frontline workers such as customer service representatives,salespeople, and technicians have the capacity to make a company lookvery bad...or very good. With the help of this creative collection oftraining games, you can be sure that your employees can be counted onto give your company a good reputation--employees who...know how tocreate a rapport with the customer or client; recognize and respondfor the needs of every customer; go beyond the expected; bringenthusiasm and a love of what they do to the job. These easy-to-usegames take just 15-30 minutes and include reproducible handouts andworksheets. You can use them either to enliven traditional customerservice training programs or to add a training component to a regularstaff meeting. Customer service training games will help yourfrontline service workers keep a positive attitude at all times; speakand communicate clearly, both on the telephone and face-to-face; dealwith difficult customers, and much more.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Carlaw, Peggy; Deming, Vasudha K.
Editorial: Mcgraw Hill Publishers
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos Cantidad: > 20
Librería
INDOO
(Avenel, NJ, Estados Unidos de America)
Valoración
[?]

Descripción Mcgraw Hill Publishers. Estado de conservación: New. Brand New. Nº de ref. de la librería 0070779740

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 13,09
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,27
A Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Carlaw, Peggy; Deming, Vasudha K.
Editorial: McGraw-Hill Education (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos Cantidad: 2
Librería
PBShop
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education, 1998. PAP. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780070779747

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 15,01
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,73
A Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Carlaw, Peggy; Deming, Vasudha K.
Editorial: McGraw-Hill Education - Europe, United States (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos Paperback Cantidad: 1
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 1998. Paperback. Estado de conservación: New. 231 x 185 mm. Language: English . Brand New Book. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Nº de ref. de la librería AAS9780070779747

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 18,79
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Carlaw, Peggy; Deming, Vasudha K.
Editorial: McGraw-Hill Education - Europe, United States (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos Paperback Cantidad: 1
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 1998. Paperback. Estado de conservación: New. 231 x 185 mm. Language: English . Brand New Book. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Nº de ref. de la librería AAS9780070779747

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 18,90
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Carlaw, Peggy; Deming, Vasudha K.
Editorial: McGraw-Hill (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos Paperback Cantidad: 1
Librería
Ergodebooks
(RICHMOND, TX, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill, 1998. Paperback. Estado de conservación: New. 1. Nº de ref. de la librería DADAX0070779740

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,46
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,73
A Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Carlaw, Peggy; Deming, Vasudha K.
Editorial: McGraw-Hill Education - Europe
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos Paperback Cantidad: 1
Librería
THE SAINT BOOKSTORE
(Southport, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe. Paperback. Estado de conservación: new. BRAND NEW, The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers, Peggy Carlaw, Vasudha Kathleen Deming, Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Nº de ref. de la librería B9780070779747

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 14,43
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 6,87
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Carlaw, Peggy; Deming, Vasudha K.
Editorial: McGraw-Hill Education (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos Paperback Cantidad: 2
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education, 1998. Paperback. Estado de conservación: New. Nº de ref. de la librería 0070779740

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 18,78
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,79
A Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Carlaw, Peggy; Deming, Vasudha K.
Editorial: McGraw-Hill Education
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos PAPERBACK Cantidad: 4
Librería
Movie Mars
(Indian Trail, NC, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education. PAPERBACK. Estado de conservación: New. 0070779740 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Nº de ref. de la librería 4311809

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 17,97
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,73
A Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Carlaw, Peggy; Deming, Vasudha K.
Editorial: McGraw-Hill Education 1998-10-01 (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos Cantidad: 4
Librería
Chiron Media
(Wallingford, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education 1998-10-01, 1998. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatched within 2 working days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-BNT-00246893

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 19,40
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,46
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Carlaw, Peggy; Deming, Vasudha K.
ISBN 10: 0070779740 ISBN 13: 9780070779747
Nuevos Paperback Primera edición Cantidad: 1
Librería
Grand Eagle Retail
(Wilmington, DE, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Estado de conservación: New. 1st. 186mm x 15mm x 235mm. Paperback. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but als.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 224 pages. 0.399. Nº de ref. de la librería 9780070779747

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 23,86
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda