The ITIL® Process Manual: key processes and their application (Best practice) - Tapa blanda

Persse, James

 
9789087536503: The ITIL® Process Manual: key processes and their application (Best practice)
Tapa blanda
ISBN 10: 908753650X ISBN 13: 9789087536503
Editorial: Van Haren Publishing, 2012

Sinopsis

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Charlotte y Peter Fiell son dos autoridades en historia, teoría y crítica del diseño y han escrito más de sesenta libros sobre la materia, muchos de los cuales se han convertido en éxitos de ventas. También han impartido conferencias y cursos como profesores invitados, han comisariado exposiciones y asesorado a fabricantes, museos, salas de subastas y grandes coleccionistas privados de todo el mundo. Los Fiell han escrito numerosos libros para TASCHEN, entre los que se incluyen 1000 Chairs, Diseño del siglo XX, El diseño industrial de la A a la Z, Scandinavian Design y Diseño del siglo XXI.

De la contraportada

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations.
Each chapter has the following structure:
Improvement activities
Process inputs and outputs
Related processes
Tools and techniques
Key Performance Indicators
Critical Success Factors
Process Improvement roles
Benefits of effective Process
Implementation challenges and considerations
Typical assets and artefacts of an Improvement program

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Van Haren Publishing
Año de publicación
2012
Idioma
Inglés
ISBN 10 
908753650X
ISBN 13 
9789087536503
Encuadernación
Tapa blanda
Número de páginas
372
Contacto del fabricante
no disponible
Persona responsable
no disponible