Implementing service and support management process: a practical guide - Tapa blanda

 
9789077212431: Implementing service and support management process: a practical guide
Tapa blanda
ISBN 10: 9077212434 ISBN 13: 9789077212431
Editorial: Van Haren Publishing, 2005

Sinopsis

Book by Carrie HigdayKalmanowitz

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

This title looks at the processes of implementing and improving Service Support Centres. It fills a gap left by many standards in that it is process rather than component oriented. It is a practical guide to implementing many of the standards now being adopted by the marketplace.

Críticas

Implementing Service and Support Management Processes: A Practical Guide The sheer number of different books available that describe ITIL processes suggests an increasing amount of overlap that makes the difference between one book and the next a nuance found by chance. One way to cut through this overabundance is to rely on large certification-level organizations like itSMF or HDI for the publications of interest. This HDI publication, in particular, quickly distinguishes itself not so much by the depth of its discussions, but by its continuous emphasis on roles and performance metrics -- the two biggest ways that managers design their organizations to adopt and work with the ITIL processes. As a result, this guide becomes the one to use to assure that ITIL benefits to the service organization's value are not just pursued but sustained. Malcolm Ryder, Architect.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Van Haren Publishing
Año de publicación
2005
Idioma
Inglés
ISBN 10 
9077212434
ISBN 13 
9789077212431
Encuadernación
Tapa blanda
Número de páginas
430
Editor
Higday-Kalmanowitz C., Simpson E.S.
Contacto del fabricante
no disponible
Persona responsable
no disponible