Implementing Service and Support Management Processes, a Practical Guide English Ed. - Tapa blanda

9789077212431: Implementing Service and Support Management Processes, a Practical Guide English Ed.

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ISBN 10: 9077212434 ISBN 13: 9789077212431

Editorial: Van Haren Publishing BV, 2005

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Book by Carrie HigdayKalmanowitz

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This title looks at the processes of implementing and improving Service Support Centres. It fills a gap left by many standards in that it is process rather than component oriented. It is a practical guide to implementing many of the standards now being adopted by the marketplace.

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Implementing Service and Support Management Processes: A Practical Guide The sheer number of different books available that describe ITIL processes suggests an increasing amount of overlap that makes the difference between one book and the next a nuance found by chance. One way to cut through this overabundance is to rely on large certification-level organizations like itSMF or HDI for the publications of interest. This HDI publication, in particular, quickly distinguishes itself not so much by the depth of its discussions, but by its continuous emphasis on roles and performance metrics -- the two biggest ways that managers design their organizations to adopt and work with the ITIL processes. As a result, this guide becomes the one to use to assure that ITIL benefits to the service organization's value are not just pursued but sustained. Malcolm Ryder, Architect.

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Editorial: Van Haren Publishing BV
A�o de publicaci�n: 2005
Idioma: Ingl�s
ISBN 10: 9077212434
ISBN 13: 9789077212431
Encuadernaci�n: Tapa blanda
N�mero de p�ginas: 430
Editor: Higday-Kalmanowitz Carrie, Simpson Sandra E.
Contacto del fabricante: no disponible
Persona responsable: no disponible

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Implementing Service and Support Management Processes, a Practical Guide English Ed.

Carrie Higday-Kalmanowitz

Publicado por Van Haren Pub, 2005

ISBN 10: 9077212434 ISBN 13: 9789077212431

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Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido

Calificaci�n del vendedor: 5 de 5 estrellas

Paperback. Condici�n: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N� de ref. del art�culo: GOR005232122

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Implementing Service & Support Management Processes: A Practical Guide

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ISBN 10: 9077212434 ISBN 13: 9789077212431

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Paperback. Condici�n: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N� de ref. del art�culo: 6545-9789077212431

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Implementing Service & Support Management Processes: A Practical Guide

Publicado por -, 2005

ISBN 10: 9077212434 ISBN 13: 9789077212431

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Paperback. Condici�n: Very Good. Implementing Service & Support Management Processes: A Practical Guide This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N� de ref. del art�culo: 7719-9789077212431

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Implementing Service And Support Management Processes: A Practical Guide

Carrie Higday-Kalmanowitz

Publicado por Van Haren Pub, 2005

ISBN 10: 9077212434 ISBN 13: 9789077212431

Antiguo o usado Paperback

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Calificaci�n del vendedor: 5 de 5 estrellas

Paperback. Condici�n: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01. N� de ref. del art�culo: G9077212434I4N00

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