卓越服务：使客户服务从平庸到卓越的七个简单方法 - Tapa blanda

Delight Your Customers(Chinese Edition)

paperback. Condición: New. Paperback. Pub Date :2014-06-01 Pages: 200 Language: Chinese Publisher: Enterprise Management Press truly excellent customer service is rare. In fact. according to the survey. although 80% of companies believe that they have to provide customers with quality service. but consumers have to think really provide a good service to businesses only 8%. For service specialist Steve Curtin is actually very easy to solve this problem. When asked about the main work. the vast majority of staff will enu. Nº de ref. del artículo: BX010097

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