ISBN: 9787516407318 - 卓越服务：使客户服务从平庸到卓越的七个简单方法 (1 resultados)

paperback. Condición: New. Paperback. Pub Date :2014-06-01 Pages: 200 Language: Chinese Publisher: Enterprise Management Press truly excellent customer service is rare. In fact. according to the survey. although 80% of companies believe that they have to provide customers with quality service. but consumers have to think really provide a good service to businesses only 8%. For service specialist Steve Curtin is actually very easy to solve this problem. When asked about the main work. the vast majority of staff will enu.…