Designing Customer Service Processes: 6 (Winning In Service Markets Series) - Tapa blanda

Libro 5 de 13: Winning in Service Markets

Wirtz, Jochen

 
9781944659240: Designing Customer Service Processes: 6 (Winning In Service Markets Series)
Tapa blanda
ISBN 10: 1944659242 ISBN 13: 9781944659240
Editorial: WS PROFESSIONAL, 2017

Sinopsis

From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss how service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world. The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Charlotte y Peter Fiell son dos autoridades en historia, teoría y crítica del diseño y han escrito más de sesenta libros sobre la materia, muchos de los cuales se han convertido en éxitos de ventas. También han impartido conferencias y cursos como profesores invitados, han comisariado exposiciones y asesorado a fabricantes, museos, salas de subastas y grandes coleccionistas privados de todo el mundo. Los Fiell han escrito numerosos libros para TASCHEN, entre los que se incluyen 1000 Chairs, Diseño del siglo XX, El diseño industrial de la A a la Z, Scandinavian Design y Diseño del siglo XXI.

De la contraportada

From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss how service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
WS PROFESSIONAL
Año de publicación
2017
Idioma
Inglés
ISBN 10 
1944659242
ISBN 13 
9781944659240
Encuadernación
Tapa blanda
Número de páginas
62
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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