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Sinopsis
Book by Chang Richard Y Kelly P Keith
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Reseña del editor
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
Biografía del autor
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc. a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
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Imagen de archivo
Satisfying Internal Customers First (The quality improvement series)
Publicado por
Jossey Bass, 1994
ISBN 10: 1883553040
ISBN 13: 9781883553043
Antiguo o usado
Tapa blanda
Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Nº de ref. del artículo: rev1648593843
Comprar usado
EUR 33,48
Envío por EUR 6,58
Se envía de Reino Unido a Estados Unidos de America
Se envía de Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles