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9781843391913: Performance Assessment of Urban Infrastructure Services

Sinopsis

Performance assessment has been one of the hottest topics in the water industry in the past decade. In that period, the International Water Association has played a key role, and the performance indicators systems developed for drinking water and wastewater utilities have become a reference worldwide. This book represents a collection of the papers presented to the Pi08 Conference, in Valencia, Spain (March 2008). The conference represents the final stage in the COST C18 Action, funded by the EU and brings together some of the most relevant professionals in the water industry. The book covers the latest trends in performance assessment, as well as relevant case studies from practical applications in utilities around the globe. Themes: *Performance Indicators *Metric Benchmarking *Process Benchmarking *Asset Management *Regulation *Case Studies

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Reseña del editor

Performance assessment has been one of the hottest topics in the water industry in the past decade. In that period, the International Water Association has played a key role, and the performance indicators systems developed for drinking water and wastewater utilities have become a reference worldwide. This book represents a collection of the papers presented to the Pi08 Conference, in Valencia, Spain (March 2008). The conference represents the final stage in the COST C18 Action, funded by the EU and brings together some of the most relevant professionals in the water industry. The book covers the latest trends in performance assessment, as well as relevant case studies from practical applications in utilities around the globe. Themes: *Performance Indicators *Metric Benchmarking *Process Benchmarking *Asset Management *Regulation *Case Studies

Reseña del editor

These proceedings of the International Water Association conference held in Valencia, Spain in March 2008 reflect the performance indicators developed in the final stage of the COST C18 Action in the EU. Here over 30 papers cover performance indicators, metric and process benchmarking, asset management and regulation and a selection of case studies. Paper topics include cross-linked performance indicators for sustainability evaluations, performance assessment as a management tool for water facilities governance in developing countries, web-based applications, activity-based costing and benchmarking, proactive crisis management, technical performance indicators in urban areas, optimal utility incentives in local settings, and benchmarking the process of customer meter reading and meter replacement. Case studies come from projects developed in such locations as the Czech Republic, the Slovak Republic, Jakarta, South Africa, Austria, Portugal, and Greece. Each paper includes its own references.

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