Teams don’t get stuck because of poor communication skills. They get stuck because smart, capable people choose not to speak up―and leaders rarely notice until those patterns are hardwired. People talk in circles, revisit old decisions, and mistake activity for progress. The result is conversational debt―the compound cost of the conversations people avoid. Not because they’re afraid, but because they’ve learned that speaking up doesn’t change anything. Forward Talk exposes this hidden force that quietly drains performance, trust, and alignment. It reveals why the corporate obsession with “psychological safety” has become a bandage for deeper issues, how well-intended teams hide behind politeness, and what it takes to break through the false harmony that prevents real progress. Drawing on twenty-five years of facilitating high-stakes conversations with Fortune 500 leaders and frontline teams in more than thirty countries, Gustavo Razzetti introduces a research-backed, practice-proven framework for turning stuck conversations into forward movement. Readers will learn to recognise and reverse the three destructive conversational patterns that keep teams trapped: Avoidance: staying silent or skirting the real issue, hoping it resolves itself Blame: focusing on who’s at fault instead of what’s next Groupthink: chasing false harmony and mistaking agreement for alignment Through real stories, diagnostic tools, and actionable practices, Forward Talk helps teams rebuild voice, agency, and momentum. It’s for leaders, facilitators, HR professionals, and change agents who know that success isn’t determined by effort―it’s determined by whether people believe their voices matter.
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GUSTAVO RAZZETTI is a culture change instigator, speaker, and CEO of Fearless Culture, a culture design consultancy. He helps leaders build teams that talk about what matters―even when it's uncomfortable. His real-life insights come from leading more than 1,500 workshops with teams at Mars, Microsoft, Merck, Globant, and the Inter-American Development Bank. A regular contributor to Psychology Today, his work has been featured in The New York Times, BBC, and Forbes. He is the author of Remote, Not Distant and Stretch for Change. Gustavo helps teams say what everyone's thinking but no one's saying.
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Hardback. Condición: Good. Teams don?t get stuck because of poor communication skills. They get stuck because smart, capable people choose not to speak up?and leaders rarely notice until those patterns are hardwired. People talk in circles, revisit old decisions, and mistake activity for progress. The result is conversational debt?the compound cost of the conversations people avoid. Not because they?re afraid, but because they?ve learned that speaking up doesn?t change anything. Forward Talk exposes this hidden force that quietly drains performance, trust, and alignment. It reveals why the corporate obsession with ?psychological safety? has become a bandage for deeper issues, how well-intended teams hide behind politeness, and what it takes to break through the false harmony that prevents real progress. Drawing on twenty-five years of facilitating high-stakes conversations with Fortune 500 leaders and frontline teams in more than thirty countries, Gustavo Razzetti introduces a research-backed, practice-proven framework for turning stuck conversations into forward movement. Readers will learn to recognise and reverse the three destructive conversational patterns that keep teams trapped: Avoidance: staying silent or skirting the real issue, hoping it resolves itself Blame: focusing on who?s at fault instead of what?s next Groupthink: chasing false harmony and mistaking agreement for alignment Through real stories, diagnostic tools, and actionable practices, Forward Talk helps teams rebuild voice, agency, and momentum. It?s for leaders, facilitators, HR professionals, and change agents who know that success isn?t determined by effort?it?s determined by whether people believe their voices matter. Nº de ref. del artículo: CIN1646872479G
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Hardcover. Condición: new. Hardcover. You wont sit silently through a pointless meeting again. Daniel H. Pink, #1 NYT bestselling authorMost meetings end. Most problems dont. The silence in your organization isnt peace. Its debt compounding. The conversations your team avoids dont disappear. They come back as misalignment, mistrust, or a crisis you didnt see coming. Gustavo Razzetti calls this Conversational Debt. After two decades working with organizations like Microsoft and Mars, Razzetti uncovered a costly pattern: teams fail not from bad strategy, but because the conversations that matter never happen. His research with more than 5,350 professionals reveals that most people stay silent not out of fear, but because speaking up feels pointless. This book gives you a framework to change that. Spot false alignment before it costs you a deadline (or worse) Turn difficult conversations into decisions that move work forward Build a speak-up culture where people say what they actually think Break blame and groupthink patterns that derail decisions Walk into your next meeting with practical tools, not just good intentions Packed with real-world case studies, actionable frameworks, and tools like the Forward Talk Canvas, this book is a practical operating system for modern leadership. As organizations face increasing complexity and constant change, the ability to surface tension, challenge assumptions, and make better decisions becomes a competitive advantage. If youre tired of meetings that create frustration instead of momentum, this book will help you eliminate conversational debtso your team speaks up, aligns faster, and executes with confidence. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9781646872473
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Hardback. Condición: New. Teams don't get stuck because of poor communication skills. They get stuck because smart, capable people choose not to speak up-and leaders rarely notice until those patterns are hardwired. People talk in circles, revisit old decisions, and mistake activity for progress. The result is conversational debt-the compound cost of the conversations people avoid. Not because they're afraid, but because they've learned that speaking up doesn't change anything. Forward Talk exposes this hidden force that quietly drains performance, trust, and alignment. It reveals why the corporate obsession with "psychological safety" has become a bandage for deeper issues, how well-intended teams hide behind politeness, and what it takes to break through the false harmony that prevents real progress. Drawing on twenty-five years of facilitating high-stakes conversations with Fortune 500 leaders and frontline teams in more than thirty countries, Gustavo Razzetti introduces a research-backed, practice-proven framework for turning stuck conversations into forward movement. Readers will learn to recognise and reverse the three destructive conversational patterns that keep teams trapped: Avoidance: staying silent or skirting the real issue, hoping it resolves itself Blame: focusing on who's at fault instead of what's next Groupthink: chasing false harmony and mistaking agreement for alignment Through real stories, diagnostic tools, and actionable practices, Forward Talk helps teams rebuild voice, agency, and momentum. It's for leaders, facilitators, HR professionals, and change agents who know that success isn't determined by effort-it's determined by whether people believe their voices matter. Nº de ref. del artículo: LU-9781646872473
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