Keeping Score: Using the Right Metrics to Drive World Class Performance - Tapa blanda

Brown, Mark Graham

 
9781563273551: Keeping Score: Using the Right Metrics to Drive World Class Performance
Tapa blanda
ISBN 10: 1563273551 ISBN 13: 9781563273551
Editorial: Productivity Press, 2020

Sinopsis

In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

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Acerca del autor

Mark Graham Brown

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Productivity Press
Año de publicación
2020
Idioma
Inglés
ISBN 10 
1563273551
ISBN 13 
9781563273551
Encuadernación
Tapa blanda
Número de edición
1
Número de páginas
224
Contacto del fabricante
Taylor and Francis, GPSR Taylor and Francis
gpsr@taylorandfrancis.com

Taylor & Francis Verlag GmbH, Kaufingerstraße 24
München
80331
Alemania

Otras ediciones populares con el mismo título

9780814403273: Keeping Score: Using the Right Metrics to Drive World-Class Performance

Edición Destacada

ISBN 10:  0814403271 ISBN 13:  9780814403273
Editorial: Amacom, 1996
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