Integrating Total Quality Management in a Library Setting - Tapa blanda

Jurow, Susan; Barnard, Susan

 
9781560244646: Integrating Total Quality Management in a Library Setting

Sinopsis

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfull

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Jurow, Susan; Barnard, Susan

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9781560244639: Integrating Total Quality Management in a Library Setting

Edición Destacada

ISBN 10:  1560244631 ISBN 13:  9781560244639
Editorial: Routledge, 1993
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