HR Effectiveness (Developing Strategies S.) - Tapa dura

Sinopsis

Personnel professionalism requires directors and managers to keep fully abreast of current business strategy; this series aims to provide the tools for them to make a full contribution to organisational success. Internal customers rightly require the same standards of service as those in the marketplace. Human resource departments can meet their needs - and get thanked for it - only when they start to listen to feedback, commit themselves to quality and continuous improvement and constantly audit their own performance. The author draws on the experiences of organisations like Bosch and ICL, KLM Airlines and Bull Information Systems, to provide strategies for human resource effectiveness and tools to quantify the results.

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