Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.
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Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.
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Destinos, gastos y plazos de envíoLibrería: SecondSale, Montgomery, IL, Estados Unidos de America
Condición: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00090058897
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Librería: SecondSale, Montgomery, IL, Estados Unidos de America
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Librería: Reliant Bookstore, El Dorado, KS, Estados Unidos de America
Condición: good. This book is in good condition with very minimal damage. Integrity of the book is in good condition with no missing pages. Pages can have minimal notes or highlighting. Cover image on the book may vary. Ships out quickly in a secure plastic mailer! Nº de ref. del artículo: 56JTFY003MHB_ns
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Librería: BookHolders, Towson, MD, Estados Unidos de America
Condición: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: Reprint ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308 Reprint edition. Nº de ref. del artículo: 2816314
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Librería: BookHolders, Towson, MD, Estados Unidos de America
Condición: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: Reprint ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308 Reprint edition. Nº de ref. del artículo: 962456
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Librería: BookHolders, Towson, MD, Estados Unidos de America
Condición: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: Reprint ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308 Reprint edition. Nº de ref. del artículo: 1409258
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Librería: More Than Words, Waltham, MA, Estados Unidos de America
Condición: Good. . . All orders guaranteed and ship within 24 hours. Before placing your order for please contact us for confirmation on the book's binding. Check out our other listings to add to your order for discounted shipping. Nº de ref. del artículo: BOS-E-01g-01736
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Librería: Once Upon A Time Books, Siloam Springs, AR, Estados Unidos de America
Paperback. Condición: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. Nº de ref. del artículo: mon0001321548
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Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Condición: Very Good. Very Good condition. With remainder mark. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Nº de ref. del artículo: E20A-00655
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Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Condición: As New. Like New condition. A near perfect copy that may have very minor cosmetic defects. Nº de ref. del artículo: Y11H-01098
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