Service Management: An Integrated Approach to Supply Chain Management and Operations (Ft Press Operations Management) - Tapa blanda

Libro 13 de 33: FT Press Operations Management

Haksever, Cengiz; Render, Barry

 
9780134778013: Service Management: An Integrated Approach to Supply Chain Management and Operations (Ft Press Operations Management)
Tapa blanda
ISBN 10: 0134778014 ISBN 13: 9780134778013
Editorial: Financial Times Prent., 2017

Sinopsis

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: 

  • Service SCM methods and approaches
  • Focusing on customers and their service purchase behavior
  • Service productivity
  • Managing public and private nonprofit service organizations
  • Vehicle routing and scheduling
  • Ethical challenges to SCM

Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Financial Times Prent.
Año de publicación
2017
Idioma
Inglés
ISBN 10 
0134778014
ISBN 13 
9780134778013
Encuadernación
Tapa blanda
Número de edición
1
Número de páginas
516
Contacto del fabricante
salesde@pearson.com
salesde@pearson.com

Lilienthalstraße 2
Hallbergmoos
85399
Alemania

Otras ediciones populares con el mismo título

9780133088779: Service Management: An Integrated Approach to Supply Chain Management and Operations

Edición Destacada

ISBN 10:  0133088774 ISBN 13:  9780133088779
Editorial: Financial Times Prentice Hall, 2013
Tapa dura