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MP Service Management with Service Model Software Access Card (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences) - Tapa dura
Sinopsis
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
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Service Management: Operations, Strategy, Information Technology
Publicado por
Irwin Professional Pub (edition 8), 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Librería: BooksRun, Philadelphia, PA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. 8. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Nº de ref. del artículo: 0077841204-11-1
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MP Service Management with Ser
Publicado por
McGraw-Hill Education, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
Antiguo o usado
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Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00087322101
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Edición internacional
MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
Publicado por
McGraw-Hill Education, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Softcover
Librería: booksdeck, Westlake Village, CA, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Softcover. Condición: New. Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking. Nº de ref. del artículo: 416|9780077841201
Cantidad disponible: 2 disponibles
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Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
Publicado por
Irwin Professional Pub, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
Nuevo
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Librería: Toscana Books, AUSTIN, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: new. Excellent Condition.Excels in customer satisfaction, prompt replies, and quality checks. Nº de ref. del artículo: Scanned0077841204
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Service Management: Operations, Strategy, Information Technology
Publicado por
Irwin Professional Pub, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
Nuevo
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Librería: Shakespeare Book House, Rockford, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. The item is Brand New! Nº de ref. del artículo: 570W2K001MR7_ns
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Edición internacional
Service Management Operations, Strategy, Information Technology, 8th edition
Edición internacionalLibrería: Sizzler Texts, SAN GABRIEL, CA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Soft cover. Condición: New. Estado de la sobrecubierta: New. International Edition. **INTERNATIONAL EDITION** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments go through via USPS/UPS/DHL with tracking numbers. Great professional textbook selling experience and expedite shipping service. Nº de ref. del artículo: ABE-16556726933
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Edición internacional
Service Management Operations, Strategy, Information Technology, 8th
Publicado por
McGraw-Hill Education, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Trade paperback
Librería: Aideo Books, San Marino, CA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Trade paperback. Condición: New in new dust jacket. 8th ed. INTERNATIONAL EDITION. ***INTERNATIONAL EDITION*** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service. McGraw-Hill/Irwin Series Operations and Decision Sciences. Audience: General/trade. Nº de ref. del artículo: K010A0001003
Cantidad disponible: Más de 20 disponibles