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MP Service Management with Service Model Software Access Card (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences) - Tapa dura
Sinopsis
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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Acerca de los autores
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
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MP Service Management with Service Model Software Access Card
Publicado por
McGraw-Hill Higher Education, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Librería: Better World Books: West, Reno, NV, Estados Unidos de America
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Condición: Very Good. 8 Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 9646394-6
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MP Service Management with Service Model Software Access Card
Publicado por
McGraw-Hill Education
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
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Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 3.05. Nº de ref. del artículo: G0077841204I4N00
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MP Service Management with Service Model Software Access Card
Publicado por
McGraw-Hill Education
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Tapa dura
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
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Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.05. Nº de ref. del artículo: G0077841204I3N00
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MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
Publicado por
McGraw-Hill Education, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Librería: SecondSale, Montgomery, IL, Estados Unidos de America
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Condición: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00082965473
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MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
Publicado por
McGraw-Hill Education, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
Antiguo o usado
Tapa dura
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
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Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00087322101
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MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
Publicado por
McGraw-Hill Education, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Edición internacional
Service Management Operations, Strategy, Information Technology, 8th edition
Edición internacionalLibrería: Sizzler Texts, SAN GABRIEL, CA, Estados Unidos de America
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Soft cover. Condición: New. Estado de la sobrecubierta: New. International Edition. **INTERNATIONAL EDITION** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments go through via USPS/UPS/DHL with tracking numbers. Great professional textbook selling experience and expedite shipping service. Nº de ref. del artículo: ABE-16556726933
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Service Management Operations, Strategy, Information Technology, 8th
Publicado por
McGraw-Hill Education, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Trade paperback. Condición: New in new dust jacket. 8th ed. INTERNATIONAL EDITION. ***INTERNATIONAL EDITION*** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service. McGraw-Hill/Irwin Series Operations and Decision Sciences. Audience: General/trade. Nº de ref. del artículo: K010A0001003
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Service Management: Operations, Strategy, Information Technology
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Irwin Professional Pub (edition 8), 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
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Service Management: Operations, Strategy, Information Technology
Publicado por
Irwin Professional Pub, 2013
ISBN 10: 0077841204
ISBN 13: 9780077841201
Nuevo
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Librería: Toscana Books, AUSTIN, TX, Estados Unidos de America
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Hardcover. Condición: new. Excellent Condition.Excels in customer satisfaction, prompt replies, and quality checks. Nº de ref. del artículo: Scanned0077841204
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