Built to Serve: How to Drive the Bottom Line with People-First Practices (MGMT & LEADERSHIP) - Tapa dura

SANDERS

 
9780071497923: Built to Serve: How to Drive the Bottom Line with People-First Practices (MGMT & LEADERSHIP)
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ISBN 10: 0071497927 ISBN 13: 9780071497923
Editorial: McGraw Hill, 2007

Sinopsis

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.

The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.

  • Treat your customers like partners
  • Create a people-centered culture in a numbers-focused world
  • Communicate your organization's vision
  • Focus on strengths, not weaknesses
  • Tie performance to the success of your mission
  • Reduce your employee turnover
  • Build communities connected by an emotional bond
  • Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place

When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca de los autores

Dan J. Sanders is CEO of United Supermarkets, the first supermarket chain to win the prestigious National Torch Award for Marketplace Ethics, and cofounder of The Center for Corporate Culture. Sanders is a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of more than forty books, including the classic The One Minute Manager (with Spencer Johnson), Leading at a Higher Level, Full Steam Ahead! (with Jesse Stoner) and The Secret (with Mark Miller).

De la contraportada

When You Empower People You Get Powerful Results

“[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way.”-Stephen R. Covey

“Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy.”-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level

“Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business.”-Kenneth Cooper, M.D., Cooper Aerobics Center

“Leaders will profit from the groundbreaking principles advocated in this book.”-Claude Dollins, Chairman, The Center for Corporate Culture

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Editorial
McGraw Hill
Año de publicación
2007
Idioma
Inglés
ISBN 10 
0071497927
ISBN 13 
9780071497923
Encuadernación
Tapa dura
Número de páginas
272
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9780070223967: Built to Serve: How to Drive the Bottom Line with People-First Practices

Edición Destacada

ISBN 10:  0070223963 ISBN 13:  9780070223967
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