T�tulo: Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results
Editor: Vintage Books, New York, NY
Fecha de publicaci�n: 1999
Idioma: Ingl�s
ISBN 10: 0375701206
ISBN 13: 9780375701207
Encuadernaci�n: Trade Size Paperback
Edici�n: 1st Printing.
Estado: Good
Estado de la sobrecubierta: No Dust Jacket As Issued

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Sinopsis

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.

The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.

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A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.

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Established in 1991, as family run used bookstore with thousands of gently read books, in stock to chose from. How it all came about I like to read and in about 1987 the house got full. The spare bedroom was literally boxed in. Then in May of 1991 the garage over flowed and then it happen the books had to go as their was no more room in the house or in the garage. So the Book Shop was opened. Well I'm still here and a lot more books have passed through the door of our shop the Ye Old Bookworm. All I wanted was a quite little used bookstore. Well that's how it was suppose to happen. We started with 69,873 and growing to well over 170,000. we got so many book we don't even know what we got. I never planned on being rich and famous. Well I'm still not rich, but the old man is really cleaning up (he's the janitor) and a lot of folks know us now so were sort of famous. We would like to get to know you too. Specialty: General Stock of Paperback and Hardcover, covering just about every subject, most titles listed are Out-Of-Print. Too many too list on line. We Strive to list all of our Hardback books and only a selected few of the Paperback. So if it is not listed that doesn't mean we don't have it. Drop us a line to search our bookshelves for that book your looking for.

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