The Milkshake Moment : Overcoming Stupid Systems, Pointless Policies And Muddled Management To Realize Real Growth

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195 pages: 5.75 x 8.25 in.: KB#007357: Dustjacket now protected by a new Brodart Mylar Cover. Would classify as in Fine condition, except for has inscription on front flyleaf. Otherwise, boards and pages are clean, unmarked, brightly colored, tightly bound and sharp cornered. Scarce, Out Of Print, Book. Printing Number Line (10 9 8 7 6 5 4 3 2 1). "Growth. It's the central focus of every organization, the underlying goal of virtually every business project, product launch, non-profit initiative, or community campaign. To grow, an organization must encourage creativity, flexibility, and the overall capacity for individuals to recognize and respond to opportunity at every level. So why, then, do so many organizations, both big and small, continually find ways to shoot themselves in the foot? In The Milkshake Moment, growth guru Steven S. Little shows you how to identify and overcome the stifling behaviors built into your organization and lead the way toward substantive change and real growth. Building on the frustrating true story of his inability to order a simple milkshake, Little explains how well-intended systems meant to increase satisfaction can often produce the opposite effect for both customers and employees. The "Milkshake Moment" is that precise instant in which an organization's individuals realize that they are allowed to do the right thing - to serve the interests of others in order to grow the organization - instead of following arcane internal procedures that actually hinder growth. Little clearly demonstrates that only when we remove our own self-imposed barriers can we begin to seize growth opportunities in any organizational setting.". N° de ref. del artículo 007357

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STEVEN S. LITTLE is a much sought-after expert on the subject of growth and the future of opportunity. A former president of three fast-growth companies, he now advises thousands of leaders of growing organizations and communities each year. To learn more about Steven and growth, please visit his Web site at www.stevenslittle.com.