Building and Managing a World Class IT Help Desk

Wooten, G. Robert, III

ISBN 10: 007213237X ISBN 13: 9780072132373

Editorial: McGraw-Hill Osborne, 2001

Idioma: Ingl�s

Condici�n: Usado - Bueno Encuadernaci�n de tapa blanda

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Condici�n: Usado - Bueno

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Descripci�n

Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

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Detalles bibliogr�ficos

T�tulo

Building and Managing a World Class IT Help Desk

Editor

McGraw-Hill Osborne

Fecha de publicaci�n

2001

Idioma

Ingl�s

ISBN 10

007213237X

ISBN 13

9780072132373

Encuadernaci�n

Encuadernaci�n de tapa blanda

Edici�n

1st Edition.

Estado

Very Good

Cat�logos de vendedores

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Sinopsis

Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

Acerca del autor

Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.

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Descripci�n de la librer�a

Better World Books is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised over $35 million for libraries and literacy, donated over 38 million books, and reused or recycled more than 475 million books.

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