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- The Simple Truths of Service: Inspired by Johnny the BaggerBlanchard, Ken; Glanz, Barbara
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Gastos de envío gratis - What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceGallagher, Richard S.
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Gastos de envío gratis - The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to ExtraordinaryGilbert-Jamison, Theo
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Gastos de envío gratis - 52 Things We Wish Someone Had Told Us About Customer AnalyticsSherman, Alex; Sherman, Mike
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Gastos de envío gratis - Fabled Service: Ordinary Acts, Extraordinary OutcomesSanders, Betsy
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